FAQ

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Custom AI Agent for tailored solutions

FAQ Handling & Order Promotion

Enhance customer experience by providing quick answers to frequently asked questions while also encouraging product orders and service bookings.

Handle FAQs and Promote ProductsPersuade users to place ordersRecommend services or products
Daniel
Hello19:22
Hi Daniel ! How can we help you today?19:22
May I know more about the latest promotion?19:22
Sure! We're offering a limited-time 20% discount on selected products, available from January 3 to 8, 202519:22
Click the link below to check it out!19:22

AI Agent & Branch Assignment

Automatically assign customers to the most suitable AI agent or branch based on their home or office location, ensuring faster service and better customer satisfaction.

Auto-assign agents based on locationChoose the nearest branchPersonalize service recommendations
Daniel
I live in Shah Alam19:22
Alright! We will assign the most suitable agent to assist you.19:22

Assigned to the agent at the nearest branch:

AmyAmy
JolinJolin
HenryHenry
BenBen

Customer Information Collection

Simplify the data collection process during interactions, enabling more personalized service and better follow-up. Automatically record details in an Excel file.

Collect contact infoGather address and preferencesStore data securely and auto-record in Excel
Auto-assigned to the suitable agent:
AmyAmy
JolinJolin
HenryHenry
BenBen
Daniel
I want to receive more follow-up info19:22
May I get your email to send you the follow-up info?19:22
[email protected]19:22
Thanks!19:22
XLS
AI collect infoAuto record data into Excel

Appointment Booking & Reminders

Allow customers to easily schedule appointments through AI Agent, reducing manual. Automatically send confirmation and reminder notifications via email or SMS to minimize no-shows and ensure a smooth experience.

Recommend 3 available dates/timesAuto book appointmentsSend reminders to agents and clients
Daniel
I want to book a session19:22
Sure!19:22
Please choose a date and time that works best for you:
  • January 18, Wednesday, 10am - 11am
  • January 18, Wednesday, 2pm - 3pm
  • January 19, Thursday, 9am - 10am
19:22
Wed, 2pm19:22
Alright! Here is your final booking details:Date: 18 January 2025, WednesdayTime: 2pm - 3pm19:22

Events Reminders & Feedback

Improve event participation and customer experience by sending reminders and collecting feedback, ensuring participants are engaged before and after the event.

Facilitate lucky draw registrationCollect feedback post-eventSend reminders before the event
Daniel
Hi Daniel! Just a friendly reminder about our seminar today:Event Name: A Journey into Artificial Intelligence (AI)Date: 5 January, TuesdayTime: 1:00 PM - 5:00 PMLooking forward to seeing you then!10:00
Okay!10:02
Hi Daniel! Thanks for joining our seminar. Could you help us to complete the feedback form? Thanks!19:00

FB Live Engagement & PM

Boost engagement during live interactions by capturing relevant keywords and directly following up with customers, ensuring continued communication.

Engage via FB live/commentsCapture keywords for follow-upPM customers after interaction
Live stream
CommentLIVE4.5k
John · 8:33 PM
AuthorSapot AI · 8:33 PM Done @John
Emily · 8:42 PM
AuthorSapot AI · 8:42 PM Done @Emily
Auto reply to PM

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