Terms of Business

1.1 These Terms constitute a binding agreement between you ("Client") and Dataverse Sdn Bhd (Registration No. to be inserted), a company incorporated under the laws of Malaysia with its principal place of business at: 63-4B, Jalan Anggerik Vanilla T 31/T, Kota Kemuning Seksyen 31, 40460 Shah Alam, Selangor, Malaysia (hereinafter referred to as “Dataverse”, “we”, “us”, or “our”). 1.2 These Terms govern the provision of our AI chatbot services, software subscription, deployment, configuration, training, and ongoing support services (collectively referred to as the “Services”). 1.3 By subscribing to, accessing, or using our Services, you acknowledge that you have read, understood, and agreed to these Terms and the Service Level Agreement (SLA). 1.4 Dataverse reserves the right to modify or update these Terms from time to time with reasonable notice to the Client. Continued use of the Services after such updates constitutes acceptance of the revised Terms.

2.1 Dataverse provides AI chatbot solutions including but not limited to: Deployment of AI chatbot systems Chatbot configuration and customization Training of chatbot knowledge base Integration with platforms (e.g., website, WhatsApp, CRM systems) Ongoing system monitoring and support 2.2 The Services are provided on a best-effort basis and are subject to system availability and third-party service dependencies. 2.3 Due to the probabilistic nature of artificial intelligence systems, Dataverse does not guarantee 100% accuracy of chatbot responses.

3.1 Dataverse aims to provide 99% uptime per calendar month, excluding scheduled maintenance. 3.2 Scheduled maintenance will be communicated to the Client at least 48 hours in advance. 3.3 Support coverage is provided during: Business Hours: Monday – Friday 9:00 AM – 5:00 PM (Malaysia Time) 3.4 Critical incidents may be addressed outside of business hours on a best-effort basis.

Dataverse will respond to service incidents based on the following priority levels:

5.1 Certain chatbot functionalities rely on third-party services such as: WhatsApp Business Platform AI API providers CRM systems Cloud infrastructure providers 5.2 Dataverse shall not be responsible for service disruptions caused by these third-party providers. 5.3 In such cases, Dataverse will provide status updates every four (4) working hours, but final resolution is subject to the third-party provider.

The Client agrees to: Provide accurate and timely information required for service setup and maintenance Ensure any systems under the Client’s control (e.g., APIs, CRMs, integrations) remain operational Provide approvals and feedback required for service delivery Use the Services in compliance with applicable laws

This SLA does not apply to issues caused by: Client system failures or misconfigurations Unauthorized modifications to the chatbot system Internet outages or infrastructure failures Third-party platform disruptions Force majeure events including natural disasters or government restrictions

8.1 Dataverse will take reasonable steps to safeguard Client data and confidential information. 8.2 Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the Services. 8.3 Confidential information shall not be disclosed to third parties unless required by law or with prior written consent.

9.1 Billing Cycle Billing and payment may be conducted on a monthly or quarterly basis, depending on the payment option selected by the Client. Monthly Payment Option: Payments shall be processed via Payex only. Quarterly Payment Option: Payments shall be processed via FPX, which is available exclusively for the quarterly payment option. 9.2 Payment Terms Payment must be made within 7 calendar days from the invoice date. Payments are considered received only when cleared funds are credited into the Dataverse bank account.

From the second invoice onward, reminders will be issued as follows: 1st Reminder: 7 days after invoice date 2nd Reminder: 14 days after invoice date 3rd Reminder: 21 days after invoice date Final Reminder: 28 days after invoice date

11.1 If payment is not received within 31 days from the invoice date, services will be suspended immediately. 11.2 Services will remain suspended until full outstanding payment is received. 11.3 Dataverse reserves the right to issue a Letter of Demand (LOD) for overdue accounts.

12.1 Either party may terminate this SLA by providing one (1) month written notice. 12.2 No penalty will be imposed for termination if proper notice is given. 12.3 Any unused portion of prepaid fees beyond the notice period will be refunded where applicable.

13.1 Dataverse’s total liability shall be limited to the value of services rendered in the preceding month. 13.2 Dataverse shall not be liable for: Indirect damages Loss of revenue or profits Data loss or service downtime caused by external systems

Dataverse shall not be liable for any failure or delay caused by events beyond its reasonable control including: Natural disasters War or civil unrest Government regulations Internet or infrastructure failures Pandemics or other emergencies

This SLA may be reviewed periodically and may be updated upon mutual agreement between the parties. Any amendments must be documented in writing and communicated to the Client.

This Agreement shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from this Agreement shall fall under the exclusive jurisdiction of the courts of Malaysia.

By subscribing to or using the Services provided by Dataverse Sdn Bhd, the Client acknowledges that they have read, understood, and agreed to the Terms outlined in this Agreement.