Mampu AI vs Respond.io
Respond.io is a powerful platform built for high-volume, mid-market teams. Mampu AI gives Malaysian SMEs the same core stack — AI chatbot, omnichannel inbox, broadcasts — starting at RM0 instead of US$159/month.
- Free Lifetime plan
- No setup fee · No contract
- Malaysian support team
Free to start
- AI chatbot included in every plan — even Free
- 10 channels in one inbox · MYR pricing
- Malaysian support in BM · English · 中文
Public data · checked 3 July 2026
Respond.io (founded in Kuala Lumpur, priced in USD) is an enterprise-grade conversation platform trusted by brands like Toyota and Decathlon. It's genuinely good at what it targets: sustained, high conversation volume. The catch for smaller teams is where features sit: its Starter plan (US$79/mo) excludes broadcasts, workflow automation and AI Agents — those start on Growth at US$159/mo (~RM700+). Mampu AI takes the opposite approach: every plan, including the Free Lifetime plan, ships with the AI chatbot, inbox and automation built in.
Mampu AI vs Respond.io: at a glance
| Feature | Mampu AI | Respond.io |
|---|---|---|
| Free plan | Free Lifetime plan — RM0 forever (50 active contacts/mo) | None — 7-day trial (broadcasts excluded) |
| Entry paid plan | RM98/month (Lite, annual billing) | US$79/month (Starter, annual) |
| Plan that includes AI + automation | Included in every plan — even Free | Growth — US$159/month (annual) |
| Pricing model | By Monthly Active Contacts — one person counts once/month | Per plan + US$12–15 per extra 100 active contacts |
| Channels | WhatsApp, Messenger, Instagram, TikTok, Telegram, LINE, website chat, SMS, Email, API | 13+ incl. Viber, WeChat, voice calls |
| Currency | MYR — no exchange-rate surprises | USD only |
| Setup fee | None — build it yourself in 3 clicks, free | None (self-serve) |
| Malaysian certifications | Malaysia Digital · ISO/IEC 42001 · MySTI | Not published |
| Done-for-you option | Managed Service from RM3,200/month | Self-serve with onboarding sessions |
Source: publicly published pricing & documentation (links in Sources below) · Checked 3 July 2026
Why businesses choose Mampu AI over Respond.io
AI from RM0, not US$159
Respond.io's own pricing page excludes AI Agents, broadcasts and workflows from its US$79 Starter plan — they unlock at US$159/month. On Mampu AI, AI auto-reply and automation are in every plan, including Free.
Live in minutes, not hours
Reviewers describe a real learning curve on Respond.io's workflow builder. Mampu AI's builder generates the chatbot for you from 3 clicks or one prompt — no flowchart training required.
Predictable MYR pricing
RM98–388/month flat, add-ons at RM50 per 100 extra contacts. No USD billing, no exchange-rate drift on your subscription.
Support in your language
A Malaysian team supporting you in Bahasa Melayu, English and 中文 — built for how Malaysian businesses actually communicate.
Certified in Malaysia
Malaysia Digital status, ISO/IEC 42001 (AI Management) and MySTI certification — local trust signals for local procurement.
Done-for-you when you want it
Prefer not to DIY? Mampu AI's Managed Service team builds, maintains and optimises everything for you from RM3,200/month.
Feature-by-feature comparison
Pricing & plans
| Feature | Mampu AI | Respond.io |
|---|---|---|
| Free plan | RM0 forever — 50 contacts/mo, AI included | |
| Cheapest paid plan | RM98/mo (Lite) | US$79/mo (Starter) |
| Broadcasts on entry plan | No — Growth (US$159/mo) and up | |
| AI on entry plan | No — Growth (US$159/mo) and up | |
| Extra contacts | RM50 per +100/mo | US$12–15 per +100/mo |
| Extra users | RM80/user/mo | US$12–24/user/mo by tier |
AI & automation
| Feature | Mampu AI | Respond.io |
|---|---|---|
| AI chatbot builder | AI builds the chatbot for you — 3 clicks or one prompt | AI Agents configured via Workflows (Growth+) |
| AI usage fees | None — included | Included on Growth and above |
| Human takeover | ||
| Multilingual AI | English, Bahasa Melayu, 中文 & more | 30+ languages |
| Learning curve | 3 clicks / one prompt | Visual workflow builder — reviewers report hours to first automation |
Channels & inbox
| Feature | Mampu AI | Respond.io |
|---|---|---|
| WhatsApp, Messenger, Instagram | ||
| TikTok, Telegram, LINE | ||
| Website live chat, Email, SMS, API | ||
| Viber, WeChat, voice calls | ||
| Shared team inbox |
Support, trust & local presence
| Feature | Mampu AI | Respond.io |
|---|---|---|
| Local Malaysian support team | KL HQ; global 24/5 support, USD billing | |
| MYR billing | ||
| Malaysia Digital / MySTI certification | Not published | |
| Managed (done-for-you) service |
Source: publicly published pricing & documentation (links in Sources below) · Checked 3 July 2026
Which one is right for you?
- You're an SME that wants AI + automation without a US$159/month entry ticket
- You want to start free today and pay only when you grow
- You prefer MYR billing and support in BM, English or Chinese
- You want the option of a done-for-you Managed Service
- Local certifications (Malaysia Digital, ISO 42001, MySTI) matter to your procurement
- You run high-volume, multi-team operations with complex routing needs
- You need Viber, WeChat or voice-call channels
- You're a mid-market/enterprise team with a dedicated ops person for workflows
- You operate globally and prefer USD billing
Sources & methodology
Everything on this page about the competitor comes from publicly available information — their official website, pricing pages and help-centre documentation linked below, plus public review platforms where explicitly noted. We have no access to any competitor's private systems, and we present their public pricing and published features in good faith for comparison purposes.
Pricing and features change. If you represent this company and anything here is outdated or inaccurate, contact us and we will verify and correct it promptly. Contact us.
Information last checked: 3 July 2026
Public sources referenced
- Respond.io pricing (official)https://respond.io/pricing
- Respond AI product page (official)https://respond.io/respond-ai
- Respond.io reviews on G2https://www.g2.com/products/respond-io/reviews
- Respond.io reviews on Capterrahttps://www.capterra.com/p/179311/Rocketbots/
Competitor information is based on publicly available pricing pages, documentation and reviews, last checked on 3 July 2026, and may change without notice. All product names, logos and trademarks belong to their respective owners; references are for factual comparison only and do not imply any affiliation or endorsement. Spot something outdated? Contact us and we'll correct it.
Mampu AI vs Respond.io — FAQ
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