Terms of Service

These Terms form a binding agreement when a Customer creates an account, clicks to accept, places an order, signs an Order Form, or uses a paid Service. They contain automatic renewal, cancellation, no-refund, usage-limit, suspension, liability and dispute provisions. Mandatory rights under applicable law are not excluded. Issued by: Dataverse Sdn Bhd, trading as Mampu AI (Company No. 202201013386 (1459083-A)). Version 2.0. Effective date: 15 July 2026.

1.1 Contracting party. These Terms of Service (Terms) are between Dataverse Sdn Bhd (Company No. 202201013386 (1459083-A)), trading as Mampu AI (Mampu AI, we, us or our), and the person or entity accepting them (Customer, you or your). Our business address is 63-4B, Jalan Anggerik Vanilla T 31/T, Kota Kemuning Seksyen 31, 40460 Shah Alam, Selangor, Malaysia. 1.2 How you accept. You accept these Terms by creating an Account, clicking an acceptance box or button, purchasing a Service, signing an Order Form that incorporates them, or accessing or using the Services after being given notice of them. 1.3 Business use. The Services are designed primarily for business use. If you accept on behalf of a company or other organisation, you represent that you have authority to bind it. If mandatory consumer law applies to you, these Terms operate subject to rights and remedies that cannot lawfully be excluded or limited. 1.4 Contact. Questions about these Terms, billing notices, cancellations and formal notices may be sent to [email protected], telephone +6011-63688869, or the postal address in Clause 1.1.

In these Terms, the following capitalised words have the meanings set out below.

3.1 Eligibility. You must be at least 18 years old and legally capable of entering into a contract. You must provide accurate, complete and current registration, billing and contact information. 3.2 Account security. Customer is responsible for its Users, access permissions, credentials, devices and activity under its Account. Customer must use reasonable security measures, promptly remove access for former personnel and notify us without undue delay of suspected unauthorised access. 3.3 Authorised instructions. We may rely on instructions from an Account owner, administrator or other person reasonably appearing to be authorised by Customer. Customer is responsible for maintaining current administrator and billing contacts. 3.4 One organisation; no resale. Unless an Order Form or separate partner agreement permits otherwise, an Account may be used only for Customer's own business and may not be resold, sublicensed, shared between unrelated organisations or used to provide a competing platform service.

4.1 Service categories. Particular provisions apply depending on whether Customer purchases a Software Plan, Managed Services, or both. Managed Service provisions do not apply to a self-service Software Plan unless the Order Form expressly says so. 4.2 Order acceptance. An order is accepted when we issue a checkout confirmation, activate paid access, sign or otherwise accept an Order Form, or begin the ordered work. We may reject an order before acceptance, including for availability, compliance, security or credit reasons, and will refund any amount collected for a rejected order. 4.3 Priority. If documents conflict, the following order applies: (a) a signed Order Form, only for the subject it expressly changes; (b) Schedule 4 for personal data processing; (c) Schedule 3 for Service Levels; (d) these Terms; (e) the price and Plan details displayed at checkout for the applicable order; and (f) Documentation. 4.4 Existing signed agreements. A separately signed agreement already in force continues to govern until it expires, is renewed into these Terms, or is amended in writing. These Terms do not silently replace a signed agreement during its committed term.

5.1 Software Plans. Available Software Plans, current prices and included limits are shown in Schedule 1 and on the Pricing Page. Features may also depend on technical availability, Connected Channel approval and Documentation. 5.2 Free Plan. A Free Plan is provided without a guaranteed duration, feature set, availability level, data retention period or support commitment. We may modify, limit, suspend or discontinue it on at least 30 days' notice where reasonably practicable, or sooner for security, legal, abuse or Third-Party Service reasons. 5.3 Trials. If we offer a time-limited trial, the offer page will state its duration, included limits and whether it converts to a paid Plan. We will not charge for a conversion unless Customer has selected a paid Plan and authorised the payment. Trial data may be deleted after the trial if Customer does not subscribe. 5.4 Beta features. Features identified as beta, preview, experimental or early access may be changed or withdrawn at any time, are provided without a Service Level commitment and should not be used for business-critical decisions.

6.1 Prices and currency. Fees are in Malaysian Ringgit unless an Order Form states otherwise. The amount charged is the amount shown at checkout or in the accepted Order Form, including any applicable discount. 6.2 Taxes and total price. Published prices exclude service tax or other taxes unless stated otherwise. Before an online order is confirmed, checkout will display applicable taxes and the total amount payable. Customer is responsible for taxes arising from its purchase, excluding taxes on our net income. 6.3 Payment authorisation. Customer authorises us and our payment processor to charge the selected payment method for fees, recurring renewals, approved Add-ons, applicable taxes and other amounts expressly agreed. Customer must keep payment details current. 6.4 Payment processors and fees. Payments may be processed by banks, gateways or other Third-Party Services. Bank, currency conversion and gateway charges imposed on Customer are Customer's responsibility and are not refundable by us except where required by law or caused by our billing error. 6.5 Invoices and disputes. Unless these Terms or an Order Form state otherwise, invoices are due within 7 calendar days. Customer must notify [email protected] of a good-faith invoice dispute within 14 calendar days after the invoice date, identifying the amount and reasons. Undisputed portions remain payable.

7.1 Monthly Plans. A monthly Software Plan is charged in advance when purchased and on each monthly renewal date until cancelled. 7.2 Annual Plans. An annual Software Plan is a 12-month Billing Term charged in full in advance. A monthly equivalent price shown on the Pricing Page is for comparison only; the annual total is the amount charged. 7.3 Automatic renewal. Paid Software Plans automatically renew for another Billing Term at the then-current price unless cancelled before the renewal date. We will provide renewal information where required by law and will give at least 30 days' notice before a price increase applies to an annual renewal. 7.4 Upgrades. An upgrade or capacity increase may take effect immediately. We may charge the prorated difference for the rest of the current Billing Term, as disclosed before confirmation. The upgraded Plan then renews at its applicable price. 7.5 Downgrades. A downgrade takes effect at the next renewal. Customer remains responsible for the current Billing Term and must reduce data, Users, channels or usage to the new limits before the downgrade. No refund or credit is issued for the remaining part of a higher Plan.

8.1 Plan limits. Customer must remain within the MAC, User, contact storage, Connected Channel and other limits of its Plan and Add-ons. The Account dashboard and our metering records are authoritative unless Customer demonstrates a material error. 8.2 MAC counting. A MAC is a unique external contact that sends a message, replies, comments, submits information or otherwise initiates an interaction through a Connected Channel during a Billing Month, as recorded by the Platform. The same channel identifier counts once in that Billing Month regardless of message volume. Separate identifiers or channels may count separately unless the Platform has merged them before month-end. Test and internal contacts may count unless the Platform expressly excludes them. 8.3 Limit notifications. We may notify Customer when usage approaches or exceeds a limit. Customer must purchase an Add-on, upgrade, reduce usage or remove excess data within the period stated in the notice, normally 7 calendar days. 8.4 Excess usage. We will not impose an unlisted automatic overage charge unless Customer has enabled or expressly approved it. If Customer does not resolve excess usage, we may restrict new contacts, Users, channels or affected features, require an upgrade, or suspend the affected function. Existing lawful data will not be intentionally deleted without notice unless required for security or law. 8.5 Add-ons. Add-ons are recurring, follow the underlying Plan's renewal cycle and renew until removed. Mid-term purchases may be prorated. Removal takes effect at renewal and does not generate a refund. 8.6 Unlimited and fair use. A feature described as unlimited is not subject to a fixed published numeric limit, but remains subject to reasonable technical capacity, security, Third-Party Service limits and fair use. We may address use that materially degrades the Service for others after reasonable notice and an opportunity to adjust, except in an urgent security event.

9.1 Software cancellation. Customer may cancel a Software Plan through available Account billing settings or by emailing [email protected] from an authorised account contact. Cancellation stops the next renewal. Access continues until the end of the paid Billing Term unless the Account is terminated earlier for cause. 9.2 Default no-refund rule. Except as stated in Clause 9.3 or required by applicable law, fees are non-refundable and non-creditable once a paid Billing Term begins. This includes cancellation during a term, unused months, unused limits, downgrades, failure to use the Service, dissatisfaction with business results, AI Output, or a Third-Party Service change. 9.3 Refund exceptions. We will provide an appropriate refund or credit for: (a) a duplicate charge or confirmed billing error; (b) an order we reject before acceptance; (c) unused prepaid fees if we terminate for convenience; or (d) unused prepaid fees for an affected Service if Customer terminates because we materially breached these Terms and did not cure the breach within 30 days after detailed written notice. 9.4 Billing-error requests. A request concerning a duplicate or incorrect charge should be sent to [email protected] within 14 calendar days of the charge, with the Account, invoice and transaction details. This administrative period does not reduce a longer mandatory legal right. Approved refunds will normally be initiated to the original payment method within 14 Business Days, subject to processor and bank timing. 9.5 Third-party and consumed amounts. Amounts already paid or irrevocably committed to a Third-Party Service, taxes already remitted, and consumed usage charges are refundable only to the extent we recover them or applicable law requires. 9.6 Managed Services. Managed Service cancellation, deposit refunds and Commitment Term adjustments are governed by Clause 14 and Schedule 2.

10.1 Suspension for risk or breach. We may suspend all or part of the Services if reasonably necessary to address non-payment, unlawful use, a material security risk, abuse, a breach of Third-Party Service rules, or a material breach of these Terms. Where reasonably practicable, we will give notice and an opportunity to cure before suspension. 10.2 Non-payment. We may suspend Services if an undisputed invoice remains unpaid 30 calendar days after its date. Suspension ends after cleared payment and any reasonable reactivation requirements. A Customer-caused suspension does not pause a Billing Term or Commitment Term. 10.3 Termination for cause. Either party may terminate an affected Service if the other materially breaches these Terms and does not cure within 30 days after detailed written notice. We may terminate immediately for fraud, serious unlawful activity, deliberate security compromise, insolvency, or a breach that cannot reasonably be cured. 10.4 Termination by us for convenience. We may discontinue a paid Service for convenience on at least 30 days' notice. We will refund unused prepaid fees for the discontinued period and, for Managed Services, return the refundable deposit after reconciliation. 10.5 Effect of termination. On termination, Customer must stop using the affected Service and pay all accrued amounts. Rights intended to survive, including payment, confidentiality, intellectual property, indemnity, liability, dispute and data-retention provisions, survive. 10.6 Data export and deletion. Where technically available and legally permitted, Customer may export Customer Data during the subscription and for 30 days after termination. After that period, we may delete or de-identify production data. Residual backups may remain for up to 90 additional days before ordinary deletion, unless law, security, fraud prevention or a dispute requires longer retention.

11.1 Customer responsibility. Customer is responsible for Customer Data, workflows, prompts, knowledge bases, campaign content, recipients, Users, Connected Channels and decisions made using the Services. Customer must review configurations and AI Outputs before using them in business-critical contexts. 11.2 Lawful basis and communications. Customer must have all rights, notices, permissions, consents and lawful bases required to collect, upload, process and communicate with individuals through the Services, including messaging opt-ins and any required opt-out mechanism. 11.3 Prohibited use. Customer and Users must not use the Services to: • break any law, court order, regulatory requirement or binding Third-Party Service rule; • send unlawful spam, deceptive promotions, harassment, hate, malware or content that infringes another person's rights; • impersonate another person, conceal the automated nature of a communication where disclosure is required, or mislead recipients materially; • gain unauthorised access, probe security, disrupt the Platform, bypass limits, scrape at scale, reverse engineer or create a competing service except where law cannot prohibit it; • make solely automated decisions that create significant legal or similarly serious effects in employment, credit, insurance, healthcare, housing or other high-risk contexts without appropriate human review and legal compliance; or • process data or content that Customer is not authorised to process. 11.4 Cooperation. Customer must provide timely information, access, approvals and reasonable cooperation needed for delivery, security, support and compliance. Customer delays may extend timelines and do not automatically suspend fees. 11.5 Enforcement. We may remove or restrict specific content or activity where reasonably necessary to comply with law, protect the Services or third parties, or enforce this Clause. We will act proportionately where circumstances permit.

12.1 Dependencies. The Services may interoperate with WhatsApp, Meta products, Instagram, TikTok, Telegram, LINE, SMS, email, AI model providers, cloud infrastructure, payment processors, CRMs and other Third-Party Services. We do not control their approval decisions, availability, features, pricing, data practices or terms. 12.2 Customer compliance. Customer must maintain required Third-Party Service accounts and comply with their terms, templates, messaging windows, content policies and technical requirements. Approval or continued availability of a channel is not guaranteed. 12.3 Third-party charges. Messaging, telephony, SMS, model usage, hosting, payment, number rental and other third-party charges are excluded from Mampu AI fees unless an Order Form expressly includes them. Customer must pay those charges and applicable taxes. 12.4 Changes and outages. A Third-Party Service change or outage is not by itself our breach. We will use reasonable efforts to provide a workaround or alternative where the affected integration is material. If a permanent change makes an affected paid Service materially unusable and no reasonable alternative is offered within 30 days, Customer may terminate that affected Service and receive a refund of unused prepaid Mampu AI fees for it. 12.5 Prepaid usage credits. If we offer prepaid usage credits, their price, scope and expiry will be disclosed at purchase. Unless stated otherwise, credits expire 12 months after purchase, have no cash value, may not be transferred and are non-refundable except for billing error, our uncured material breach or mandatory law.

13.1 Scope. Managed Services may include onboarding, configuration, chatbot flows, knowledge-base setup, Connected Channel integration, training, monthly review, iteration, optimisation, technical support, developer support and account management, but only to the extent described in the Order Form. 13.2 Order Form required. The Order Form should identify objectives, deliverables, assumptions, included integrations, review cycles, timelines, Customer dependencies, acceptance criteria and any excluded or separately charged work. Schedule 2 supplies defaults where the Order Form is silent. 13.3 Service Start Date. Unless the Order Form states otherwise, the Service Start Date is the scheduled kickoff date after we have received the deposit and Customer has provided the information, access and authority reasonably required to begin. 13.4 Customer dependencies. Customer must provide accurate content, credentials, API access, brand guidance, approvals and feedback within agreed times. We are not responsible for delay caused by Customer or a Third-Party Service. Such delay extends the delivery schedule but does not move the Service Start Date or pause recurring fees unless we agree in writing. 13.5 Changes. Work outside the agreed scope requires a change request. Before performing material additional work, we will describe the change, resulting fees and timeline impact for Customer approval. Minor operational adjustments may be agreed by authorised project contacts in writing, including email or the agreed project channel. 13.6 Review and acceptance. Customer must review a stated deliverable promptly. It is accepted when Customer approves it, uses it in production, or does not identify a material failure against agreed acceptance criteria within 5 Business Days after delivery. We will use reasonable efforts to correct a valid material non-conformity within scope. 13.7 No unlimited development. Dedicated support, iteration and optimisation mean reasonable access within the agreed scope and service capacity; they do not include unlimited development, unlimited revisions, guaranteed commercial outcomes or work unrelated to the ordered solution.

14.1 Managed Service rates. The public Managed Service rates and minimum Commitment Terms are in Schedule 2. An accepted Order Form may set a different price, scope or Commitment Term. Applicable service tax is added to invoices. 14.2 Deposit. Before onboarding, Customer must pay a refundable security deposit equal to one month of the selected Managed Service rate. The deposit is not a setup fee and is not treated as payment of an ordinary monthly invoice unless applied during final reconciliation. 14.3 Monthly invoicing. Unless the Order Form states otherwise, Managed Services are invoiced monthly in arrears. The first invoice is issued 30 calendar days after the Service Start Date and later invoices are issued on each monthly anniversary. Invoices are due within 7 calendar days. 14.4 Commitment and renewal. The Monthly, Quarterly and Annual options have minimum Commitment Terms of 1, 3 and 12 months respectively. At the end of a Commitment Term, the Plan renews for the same Commitment Term at the then-current rate unless either party gives at least one month's written notice before renewal. We will provide reasonable advance renewal notice for Quarterly and Annual commitments. 14.5 Ordinary termination notice. Customer may end Managed Services by giving at least one full month's written notice. Service ends at the end of the billing month in which that notice period expires, subject to the Commitment Term and any Early Termination Adjustment. 14.6 Early Termination Adjustment. If Customer ends a discounted Quarterly or Annual option before completing its Commitment Term for a reason other than our uncured material breach, Customer must repay the discount already received. The adjustment equals the number of elapsed billing months (including a started partial month) multiplied by the difference between the prevailing Monthly Plan rate and the discounted rate actually charged. The adjustment is capped at the discounted fees that would otherwise have remained payable for the uncompleted Commitment Term. 14.7 Deposit reconciliation. After Service ends, we may apply the deposit against unpaid invoices, an applicable Early Termination Adjustment and other amounts properly due. We will provide a reconciliation and refund the balance within 14 Business Days after the later of Service end, final handover and receipt of all information needed for refund processing. No Early Termination Adjustment applies if Customer terminates for our uncured material breach or we terminate for convenience. 14.8 Handover. Subject to payment of undisputed amounts, we will hand over Customer-specific work in its then-current state and in reasonably available formats. Handover excludes our Platform, source code, internal tools, generic templates, credentials, security material and other Mampu AI intellectual property unless the Order Form expressly includes them.

15.1 Software support targets. Support response targets for self-service Plans are shown in Schedule 1. They are measured during Business Hours and are operational targets rather than guaranteed resolution times or financial Service Levels. 15.2 Managed Service SLA. Managed Services include the standard Service Level Agreement in Schedule 3 unless an Order Form states a different SLA. Enterprise Software Plans receive an SLA only if the Order Form expressly includes one. 15.3 Support information. Customer must submit sufficient information to reproduce and assess an issue, including business impact, timestamps, screenshots, error details and relevant configuration. Response and resolution clocks may pause while we reasonably await Customer information, access, testing or approval. 15.4 Classification. We may reasonably reclassify issue severity based on actual impact, available workaround and the portion of the Service affected. Feature requests, configuration changes and content corrections are not incidents unless they correct a failure against agreed functionality.

16.1 Probabilistic operation. AI features use probabilistic systems and may produce inaccurate, incomplete, outdated, biased, inappropriate or non-unique Outputs. We do not guarantee that an Output is correct or suitable for a particular business, legal, medical, financial, employment, safety or compliance decision. 16.2 Human oversight. Customer must configure appropriate guardrails, test workflows, monitor production use and apply qualified human review before relying on Outputs in high-impact or business-critical contexts. Customer is responsible for messages ultimately sent and decisions ultimately made. 16.3 Knowledge and self-learning features. Features that analyse conversations or build knowledge are intended to improve Customer's own configured workspace. Customer controls the source material and must ensure it may lawfully be used. We do not use identifiable Customer Data to train a general-purpose or cross-customer AI model unless Customer expressly opts in or a separate written agreement permits it. 16.4 Service improvement. We may use de-identified and aggregated telemetry that does not reasonably identify Customer or an individual to secure, measure, troubleshoot and improve the Services. We may also use Customer feedback and test data supplied specifically for that purpose. 16.5 Third-party models. An AI feature may use Third-Party Services. Their processing is subject to our data-processing arrangements and the applicable provider's technical limitations. We may change a model provider where reasonably required, provided we maintain materially appropriate safeguards.

17.1 Privacy Policy. Our Privacy Policy at https://mampuai.com/privacy-policy explains how we process personal data for our own business purposes. Schedule 4 applies when we process personal data in Customer Data on Customer's behalf. 17.2 Roles. Customer is responsible for determining why and how it uses Customer Data and for its notices, consents, lawful bases and instructions. We act as a processor or service provider when processing Customer Data on Customer's documented instructions, and may act as an independent data controller for account, security, billing and legal-compliance data. 17.3 Security. We maintain reasonable administrative, organisational, physical and technical safeguards appropriate to the nature of the Services and data. No internet or storage system is completely secure, and we do not guarantee absolute security. 17.4 Security incidents. We will investigate confirmed security incidents affecting Customer Data and notify Customer without undue delay where required by applicable law or Schedule 4. Customer remains responsible for its own incident response and notifications unless law or an Order Form assigns a specific obligation to us. 17.5 Cross-border processing. Customer Data may be processed in jurisdictions where we or our subprocessors operate. We will use lawful transfer mechanisms and reasonable safeguards required by applicable data-protection law.

18.1 Confidential Information. Confidential Information means non-public information disclosed by or for a party that is marked confidential or that a reasonable recipient should understand to be confidential, including business plans, pricing, security information, technology, Customer Data, credentials, source materials and the non-public terms of an Order Form. 18.2 Obligations. The receiving party must use Confidential Information only to perform or receive the Services, protect it using at least reasonable care, and disclose it only to personnel, contractors and advisers who need to know it and are bound by confidentiality obligations. The receiving party remains responsible for those recipients. 18.3 Exclusions. Confidential Information does not include information the recipient can demonstrate: (a) is public without breach; (b) was lawfully known without restriction; (c) was received lawfully from another source without a duty; or (d) was independently developed without using the discloser's Confidential Information. 18.4 Required disclosure. A recipient may disclose information where required by law or binding authority, but where legally permitted must give prompt notice and reasonable assistance so the discloser may seek protective treatment. Only the legally required portion may be disclosed. 18.5 Duration and return. These obligations continue during the Services and for 5 years after disclosure; trade secrets and Customer Data remain protected for as long as they retain that character or applicable law requires. On request or termination, each party will return or destroy Confidential Information where reasonably practicable, subject to legal retention and ordinary backups.

19.1 Mampu AI technology. We and our licensors retain all rights in the Platform, Documentation, software, APIs, models, designs, templates, methods, libraries, generic components, improvements and know-how. Except for the limited rights expressly granted, no right is transferred. 19.2 Subscription licence. During a paid or permitted Free Plan, we grant Customer a limited, non-exclusive, non-transferable and non-sublicensable right for authorised Users to access and use the Services for Customer's internal business purposes in accordance with these Terms. 19.3 Customer Data. As between the parties, Customer retains its rights in Customer Data. Customer grants us and our subprocessors a worldwide, limited right to host, copy, transmit, display, modify and otherwise process Customer Data only as necessary to provide, secure, support and improve the Services as permitted by Clause 16 and Schedule 4, and to comply with law. 19.4 Managed deliverables. Customer retains its Customer Materials. We retain our pre-existing and generic intellectual property embedded in a deliverable. After full payment, we grant Customer a perpetual, worldwide, non-exclusive licence to use Customer-specific flows, configurations, knowledge-base structures and other identified deliverables for Customer's internal business purposes. An ownership assignment applies only where an Order Form expressly states it. 19.5 AI Outputs. As between the parties and to the extent legally possible, Customer may use AI Outputs generated for it. Outputs may not be unique and similar content may be generated for others. We do not warrant that an Output is protectable or free of third-party rights. 19.6 Feedback. Customer grants us a perpetual, irrevocable, worldwide, royalty-free right to use suggestions and feedback about the Services, provided we do not identify Customer publicly without permission.

20.1 Mutual authority. Each party warrants that it has authority to enter into and perform these Terms. 20.2 Our service commitment. For paid Services, we will use reasonable skill and care and will provide the Services materially in accordance with the applicable Order Form and Documentation. Customer's first remedy for a material non-conformity is reasonable re-performance or correction; termination and refund rights in Clause 9.3 remain available for an uncured material breach. 20.3 Disclaimers. To the maximum extent permitted by law, the Services, Free Plan, beta features and AI Outputs are otherwise provided 'as is' and 'as available'. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted or error-free operation. 20.4 No outcome guarantee. We do not guarantee approval by a Third-Party Service, a particular response rate, revenue, lead volume, conversion, cost saving, regulatory result or other commercial outcome. 20.5 Mandatory rights. Nothing in these Terms excludes a guarantee, warranty, right or remedy that applicable law does not permit the parties to exclude.

21.1 Customer indemnity. Customer will defend and indemnify us, our affiliates and personnel against a third-party claim, loss, fine, damage and reasonable legal cost arising from Customer Data, Customer's unlawful communications, Customer's breach of Clause 11, or Customer's infringement of a third party's rights, except to the extent caused by our breach, negligence or wilful misconduct. 21.2 Mampu AI IP indemnity. For a paid Service, we will defend and indemnify Customer against a third-party claim that the unmodified Platform, when used as authorised, directly infringes that party's Malaysian intellectual-property right. This does not cover Customer Data, AI Output, Third-Party Services, combinations not supplied by us, continued use after notice, or use outside these Terms. 21.3 IP remedies. If an infringement claim appears likely, we may obtain a right for continued use, modify or replace the affected item, or terminate the affected paid Service and refund its unused prepaid fees. These are our obligations for an intellectual-property infringement claim, subject to rights that cannot lawfully be limited. 21.4 Procedure. The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation at the indemnifying party's cost, and allow it to control the defence and settlement. A settlement may not admit fault by or impose a non-monetary obligation on the indemnified party without its consent, not to be unreasonably withheld.

22.1 Excluded loss. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings, opportunity or data, even if advised of the possibility. This exclusion does not prevent recovery of direct costs reasonably incurred to restore Customer Data following our breach. 22.2 General cap. Subject to Clauses 22.3 and 22.4, each party's total aggregate liability arising from a Software Plan will not exceed the greater of RM500 and the fees paid or payable for that Software Plan in the 3 months before the first event giving rise to the claim. For Managed Services or Enterprise Services, the cap is the fees paid or payable for the affected Service in the 6 months before that event. 22.3 Enhanced cap. Liability for breach of Clause 17 (Data protection and security), Clause 18 (Confidentiality), or the IP indemnity in Clause 21.2 is capped at the fees paid or payable for the affected Service in the 12 months before the first event giving rise to the claim. 22.4 Uncapped matters. The caps and exclusions do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, Customer's obligation to pay valid fees, misuse of another party's intellectual property, or liability that applicable law does not permit to be limited. 22.5 Allocation of risk. These limitations apply collectively to all claims under any legal theory and reflect the fees and risk allocation agreed by the parties. A party must take reasonable steps to mitigate loss.

23.1 Service changes. We may improve, update or change the Services. We will not materially reduce the core functionality of a paid Plan during its current Billing Term without a reasonable replacement, except where necessary for law, security or a Third-Party Service beyond our control. 23.2 Terms changes. We may update these Terms by publishing a revised version with a new effective date. We will give at least 30 days' notice of a material change where reasonably practicable. A materially adverse commercial change normally applies at the next renewal; a change required by law, security or abuse prevention may apply earlier. 23.3 Price changes. We may change prices for a future purchase or renewal. A price increase for an existing paid Plan applies no earlier than the next renewal after at least 30 days' notice, unless Customer agrees otherwise. Customer may cancel before renewal. 23.4 Version records. The version accepted at purchase and any later version validly applied under this Clause govern the relevant period. We may retain and make available archived versions for reference.

24.1 Notices. Formal notices to us must be sent to [email protected] and the address in Clause 1.1. Notices to Customer may be sent to the Account, billing or administrator email, or displayed prominently in the Service. Email notices are treated as received on the next Business Day unless the sender receives a delivery failure. 24.2 Dispute escalation. Before starting court proceedings, a party should give written details of the dispute and allow authorised representatives 30 days to attempt a good-faith resolution. Either party may seek urgent injunctive or protective relief without waiting. 24.3 Governing law and courts. These Terms are governed by the laws of Malaysia. Subject to Clause 24.2, the courts of Malaysia have exclusive jurisdiction. 24.4 Force majeure. Neither party is liable for delay or failure caused by an event beyond its reasonable control, including disaster, war, civil unrest, government action, epidemic, widespread internet or power failure, labour disruption not limited to its own workforce, or major Third-Party Service outage. The affected party must use reasonable efforts to mitigate and resume performance. Payment already due is not excused. 24.5 Assignment and subcontracting. Customer may not assign these Terms without our prior written consent, not to be unreasonably withheld. We may assign them to an affiliate or in connection with a merger, restructuring, financing or sale of substantially all relevant business assets, with notice. We may use subcontractors and remain responsible for their performance to the extent required by these Terms. 24.6 Entire agreement. These Terms and incorporated Order Forms and Schedules are the entire agreement about the Services and replace prior proposals, statements and understandings about the same subject, except a signed agreement preserved by Clause 4.4. Customer purchase-order terms do not apply unless we expressly sign them. 24.7 Severability and waiver. If a provision is unlawful or unenforceable, it will be enforced to the maximum lawful extent and the rest remains effective. A failure or delay in enforcing a right is not a waiver. 24.8 Relationship and third parties. The parties are independent contractors. These Terms do not create employment, agency, partnership, fiduciary or franchise relationships. A person who is not a party has no right to enforce these Terms except an indemnified affiliate or person expressly identified. 24.9 Electronic records. Electronic acceptance, signatures, notices, invoices and records may be used and have the same effect as paper to the extent permitted by law. 24.10 Language. These Terms are prepared in English. A Bahasa Malaysia or other translation may be provided for accessibility and legal compliance. To the extent permitted by applicable law, the English version prevails if translations conflict.

Prices effective 15 July 2026. The price confirmed at checkout controls the order. Unlimited is subject to Clause 8.6, technical capacity, security and Third-Party Service limits. Enterprise limits are defined in its Order Form. Growth includes advanced AI features currently described as AI self-learning knowledge, AI reply scoring and red-flag alerts. All paid Plans include the core automation toolkit described on the Pricing Page, subject to Documentation and Connected Channel availability.

Published prices exclude applicable service tax. Checkout will display applicable tax and the total amount payable before confirmation. Annual Plans and annual Add-ons are charged in full in advance and renew annually until cancelled.

Managed Services are subject to an accepted Order Form, Clause 13 and Clause 14. Applicable service tax is added to invoices. There is no separate setup fee unless an Order Form expressly states one. Standard inclusions: • implementation and configuration within the agreed scope; • reasonable developer or technical support for the ordered solution; • a designated customer-success or account-management contact; • training, monthly review and reasonable iteration within the agreed capacity; and • the standard Managed Service SLA in Schedule 3. Standard exclusions: • Third-Party Service charges, messaging fees, telephony, SMS, paid model usage and external licences unless expressly included; • new integrations, major redesigns, additional brands or business units, data migration, custom reports or development outside scope; • Customer content creation, legal or regulatory advice, and approval by a Connected Channel provider; and • unlimited development, revisions or after-hours work.

This Schedule applies to Managed Services and to Enterprise Services only where the Order Form incorporates it. Platform availability. The monthly Platform availability target is 99.0%. Availability percentage is calculated as: (total minutes in the calendar month − Excluded Downtime − Unavailable Minutes) ÷ (total minutes in the calendar month − Excluded Downtime) × 100. Excluded Downtime includes: scheduled maintenance notified at least 48 hours in advance where reasonably practicable; emergency maintenance needed for security, integrity or legal compliance; Customer systems, credentials, configurations, content, networks or unauthorised changes; Third-Party Service failures outside our reasonable control; beta or preview features; a Customer-caused or authorised suspension; and force majeure events under Clause 24.4. Support coverage and incident targets. Support is measured during Business Hours. A Major Incident reported outside Business Hours is handled on a best-effort basis until Business Hours resume. Response time means the target time to acknowledge and begin assessment. Resolution time is a target for restoring material functionality or providing a reasonable workaround, not a guarantee of permanent correction. Timers pause while we reasonably await Customer information, access, testing or approval.

Customer must request a credit within 14 calendar days after the affected month and provide reasonable incident details. Credits apply to a future invoice, exclude taxes and Third-Party Service charges, and are capped at 10% of the affected monthly Mampu AI service fee. Subject to rights that cannot lawfully be limited, these credits are Customer's sole monetary remedy for failure to meet the availability target.

These terms apply when Mampu AI processes personal data in Customer Data on Customer's behalf. Instructions and compliance. Customer instructs us to process personal data as necessary to provide and secure the Services, support Customer's use, perform the Order Form and comply with applicable law. We will process it only on documented instructions unless law requires otherwise, in which case we will notify Customer where legally permitted. Each party will comply with the Personal Data Protection Act 2010 and other data-protection law applicable to it. Confidentiality and security. Personnel authorised to process Customer personal data are bound by confidentiality. We maintain reasonable controls appropriate to risk, which may include access control, authentication, least privilege, logging, monitoring, backup, vendor controls, secure transmission and encryption or pseudonymisation where appropriate. Customer is responsible for configuring available security settings and controlling its Users and endpoints. Subprocessors. Customer gives general authorisation for us to use subprocessors needed to provide the Services, including hosting, communications, AI, analytics, support and payment providers. We will require materially appropriate data-protection obligations and remain responsible for their processing to the extent required by applicable law. We will make a current subprocessor list available on request or through our website and provide reasonable notice of a material new subprocessor where practicable. Customer may object on reasonable data-protection grounds; the parties will work in good faith on a commercially reasonable alternative, failing which Customer may terminate only the affected Service. Personal data breaches. After becoming aware of a confirmed personal data breach affecting Customer Data, we will notify Customer without undue delay and provide information reasonably available about the nature, likely consequences and mitigation. Notification is not an admission of fault. We will take reasonable steps to contain, investigate and remediate the breach and will cooperate with Customer's legally required notifications. Assistance. Taking into account the processing and information available to us, we will provide reasonable assistance with data-subject requests, security, breach assessment, impact assessments and regulatory enquiries. Customer remains responsible for responding as controller. Assistance beyond standard functionality may be charged at agreed professional-service rates unless required because of our breach. International transfers. Where personal data is transferred across borders, we will use a lawful transfer basis and safeguards required by applicable law. Customer authorises processing in locations used by approved subprocessors for the Services, subject to those safeguards. Return, deletion and audit information. Customer may retrieve Customer Data using available export functions and Clause 10.6. At the end of processing, we will delete or de-identify personal data in accordance with our retention cycle unless law requires retention. On reasonable written request, we will provide information reasonably necessary to demonstrate compliance. Any audit must protect confidentiality, avoid disruption, use existing reports first, occur no more than once per year unless a confirmed incident or regulator requires otherwise, and be at Customer's cost unless it identifies our material breach.