AI Chatbot for Retail
Answer product questions, recommend items and recover lost sales, across WhatsApp, Instagram and your store.
Free Lifetime account · No coding · Live on WhatsApp & every channel
A retail AI agent answers product, stock and shipping questions instantly, recommends the right item and follows up on abandoned enquiries, turning browsers into buyers. Mampu AI lets retail, e-commerce and mall operators in Malaysia automate this across every channel from one inbox.
Malaysian businesses already run their customer conversations on Mampu AI
- Supermarket until 11pm
- Parking from RM1/hour
This is the conversation your customers would have
A real retail enquiry, answered end to end on WhatsApp, no staff involved.
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Mall
Why retailers need an AI agent
Repetitive product questions
The same 'price? stock? delivery?' questions flood every channel all day.
Lost sales after hours
Customers ask at midnight; without an answer they buy elsewhere.
Scattered channels
Instagram DMs, WhatsApp and website chat are managed separately and messages slip through.
What retail actually use it for
Answer price, stock and sizing instantly
- Reply to product questions from your own catalogue and FAQ, 24/7
- Handle sizing, materials, care and warranty questions without a human
- Answer in English, Malay or Chinese depending on how the customer writes
Why the last chatbot you tried annoyed your customers
A button chatbot can show a catalogue. It cannot handle "I'm 165cm and usually wear M, will the oversized one be too big?", the question standing between a browser and a buyer.
What happens between the message and the booking
Five steps, every time a retail enquiry comes in, with no script to maintain and nobody watching the phone.
- 1
Reads the DM the way a shop assistant would
"Ada size M tak? Yang beige" contains a product, a variant and a stock question. The agent handles all three in one reply.
- 2
Answers from your catalogue
Price, stock, sizing, materials, shipping cost and return policy, from the product data and FAQs you loaded, not guessed.
- 3
Recommends the next best thing
Out of stock in that colour? It offers the alternatives you actually have rather than ending the conversation.
- 4
Captures the order details
Name, address, variant and quantity collected in a structured way and handed to your team ready to fulfil.
- 5
Follows up on the ones that went quiet
Shoppers who asked but never bought get a reminder later, the recovery nobody has time to do by hand.
Everything runs from one place
Turn a DM into an order without touching it
- Build the enquiry-to-order flow visually, no developer needed
- Start flows from an Instagram comment, an ad click or a website chat
- Branch by product category so each enquiry gets the right answers
- Collect name, address and order details in a structured way
Instagram, WhatsApp and website chat in one place
- Stop switching apps, every channel lands in one shared inbox
- Assign chats to the staff handling that product line or branch
- See the customer's full history before you reply
- Jump in from the AI at any point in the conversation
Reach thousands of shoppers with precise targeting
- Segment by what they browsed, bought or asked about
- Send restock alerts, launches and sale campaigns on WhatsApp
- Insert names, links and rich media so the message does not look bulk
- Export results as CSV to calculate campaign return
Know your customer without a separate system
- Every shopper becomes a contact with purchase interest and history
- Store size, preference and channel as custom fields
- Build lists from any combination of labels and conditions
- Connect to your existing store or CRM so data flows both ways
What it plugs into
The agent is only as good as what it can reach. These are the things retailers connect on day one.
Instagram, WhatsApp and TikTok
Comments and DMs across every social channel feeding one inbox, with public comment replies that move into DM.
Product catalogue
Prices, variants, stock notes, shipping rates and return policy as knowledge entries you can update in bulk.
Your store or CRM
Connect the platform you already sell on so contacts and order details flow both ways instead of being retyped.
Customer records
Size, preference, past enquiries and channel stored on the contact, so campaigns can target rather than blast.
Live this week, not this quarter
The longest step is writing down what you already tell customers every day.
Start Free- 1Open a free account2 min
- 2Pick the retail template, or describe it10 min
- 3Paste in your prices, hours and FAQs1–2 hrs
- 4Connect WhatsApp and publishSame day
Retail AI chatbot, FAQ
Launch your retail AI agent today
Build it in 3 clicks or one prompt. Free Lifetime account, no coding.
