What's new in Mampu AI
Every new feature in Mampu AI, the AI agent and shared inbox for WhatsApp, Instagram, Facebook and your other channels. Newest first, each with a step-by-step guide in the Help Centre.
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Cancel a Shopify order from the chat
Your flow agent can now cancel a customer's Shopify order on request, when it is theirs and nothing has shipped, and hands off with a note when it cannot.
Read more: Cancel a Shopify order from the chatSee which products a condition hid in the Playground
The Playground now names every entry a condition hid for the test customer, products and promotions included, and scripted test runs judge conditions too.
Read more: See which products a condition hid in the PlaygroundKeep the AI inside one part of your flow with journeys
Mark a step as the start of a journey, see each journey as a cloud on the canvas, and keep the AI inside the journey the customer is in.
Read more: Keep the AI inside one part of your flow with journeysFollow a line to the step it leads into in the flow designer
Press a line on the flow designer canvas and a Go to next step button takes you to the step at its end, so long lines no longer need panning.
Read more: Follow a line to the step it leads into in the flow designerOptimised delivery for WhatsApp marketing templates
Marketing templates from a WhatsApp API number now take Meta's optimised route once the number is set up. A line under each number shows where it stands.
Read more: Optimised delivery for WhatsApp marketing templatesShow a product only to customers who match conditions
Product entries in AI Knowledge now take the same conditions as FAQs, so the agent recommends a product only to customers who match its rows.
Read more: Show a product only to customers who match conditionsClearer names for the two ways to connect WhatsApp
The WhatsApp inbox picker now reads Official WhatsApp API and Normal WhatsApp Web Link, with a note that points coexistence seekers to the official option.
Read more: Clearer names for the two ways to connect WhatsAppShow only personal chats or only group chats on a QR-connected WhatsApp inbox
On a WhatsApp inbox connected by QR code, the list row now offers Personal and Groups, and every group chat carries a people icon before its name.
Read more: Show only personal chats or only group chats on a QR-connected WhatsApp inboxOffer an FAQ only to customers who match conditions
An AI Knowledge entry can now carry conditions on the customer's attributes, labels, inbox and dates, so the agent offers it only to customers who match.
Read more: Offer an FAQ only to customers who match conditionsReply to Instagram comments automatically, and reconnect Facebook or Instagram inboxes any time
Keyword rules on an Instagram inbox now answer comments publicly and by private message, and a Connection section reconnects Facebook or Instagram any time.
Read more: Reply to Instagram comments automatically, and reconnect Facebook or Instagram inboxes any timeChoose how many appointment times your chatbot offers
Set how many appointment times a flow agent lists per reply, 1 to 10, for each calendar. Every calendar starts at 3; the gap between times still applies.
Read more: Choose how many appointment times your chatbot offersPrice a product as a range in your AI product catalogue
Product entries in AI Knowledge can now carry a minimum and a maximum price, and the AI quotes the range to customers instead of one number.
Read more: Price a product as a range in your AI product catalogueSee how each WhatsApp API blast delivered
Every WhatsApp API blast card now shows Delivered, Read, Failed, Pending and Expired counts, and an Overview sums up the period you pick.
Read more: See how each WhatsApp API blast deliveredSee which WhatsApp number a conversation is on, in the header
The line under the customer's name now shows the number a WhatsApp Cloud or WhatsApp Business inbox sends from, right after the inbox name.
Read more: See which WhatsApp number a conversation is on, in the headerSwitch the Meta Business Suite label sync off for a Facebook Page
A switch on each Facebook inbox keeps your labels and Meta Business Suite labels apart when you want, and clears the Page Contact Terms notice.
Read more: Switch the Meta Business Suite label sync off for a Facebook PageGive a supervisor only their own inboxes with custom roles
Create a custom role, such as a branch supervisor, that sees every chat, contact and report of the inboxes you give them, and nothing from your other inboxes.
Read more: Give a supervisor only their own inboxes with custom rolesKeep the opening in your own language when a customer arrives from an ad or a post
A Flow Agent setting stops the pre-filled first message of a Meta ad or a post's WhatsApp button from setting the language, so the opening goes out as written.
Read more: Keep the opening in your own language when a customer arrives from an ad or a postContact labels stay in step with Meta Business Suite on your Facebook inbox
A label set on a Messenger contact in Mampu AI appears on the same person in Meta Business Suite, and labels set there appear here, both ways and on their own.
Read more: Contact labels stay in step with Meta Business Suite on your Facebook inboxMatch labels by a word they contain, wherever labels are a condition
Label conditions take typed words as well as picked labels: any label whose title contains the word matches, on every builder.
Read more: Match labels by a word they contain, wherever labels are a conditionSee Meta's notices about your Facebook Page or WhatsApp number on the inbox
A restriction, a low quality rating, a rejected template or an expired login now shows on the inbox and emails your administrators, with what to do next.
Read more: See Meta's notices about your Facebook Page or WhatsApp number on the inbox
