What's new in Mampu AI
Every new feature in Mampu AI, the AI agent and shared inbox for WhatsApp, Instagram, Facebook and your other channels. Newest first, each with a step-by-step guide in the Help Centre.
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See why your Flow Agent handed a chat to your team
Reports → Flow agents now shows what triggered each handoff, from the AI deciding a person should step in to a flow that could not continue.
Read more: See why your Flow Agent handed a chat to your teamSet the hours a Flow Agent is on duty for each inbox
Choose the hours a Flow Agent is on duty for each inbox. Outside them it steps aside, with no new chats and no mid-flow replies, and your team takes over.
Read more: Set the hours a Flow Agent is on duty for each inboxCustomers who tap an ad are counted as leads from the first message
Lead analysis now rates a conversation as soon as the customer arrives from an advert, so ad clicks show in the badge, the report and the email.
Read more: Customers who tap an ad are counted as leads from the first messageSee what your Flow Agents did under Reports → Flow agents
A new report shows the conversations your Flow Agents handled, replies sent, handoffs to your team, completed flows, leads waiting and cost for any period.
Read more: See what your Flow Agents did under Reports → Flow agentsLet customers tap an answer to a Flow Agent question instead of typing
Give a flow question up to three answer buttons. Customers tap one on WhatsApp, Messenger, Telegram, Line or web chat and the flow moves on at once.
Read more: Let customers tap an answer to a Flow Agent question instead of typingSend a different Flow Agent handoff message outside business hours
Give any End step a second message for when the inbox is closed, so customers hear when to expect a reply instead of a promise nobody is there to keep.
Read more: Send a different Flow Agent handoff message outside business hoursLet your Flow Agent collect a few details before handing off to your team
List the details your AI agent should ask for before a routine handoff, and your team gets them in a private note before they say hello.
Read more: Let your Flow Agent collect a few details before handing off to your teamSend message sequences in each customer's language
Add a language to a message sequence and every customer receives it in the language they chat in, with a default for everyone else.
Read more: Send message sequences in each customer's languageMessage someone new straight from search
Searched for someone who isn't a contact yet? Create the contact and open a conversation with them from the search page or the Ctrl+K bar, in one go.
Read more: Message someone new straight from searchKeep a send-only inbox out of your team's conversation views
Two new inbox switches. Hide an inbox from All Conversations, and make it outbound only so replies to it are never taken in.
Read more: Keep a send-only inbox out of your team's conversation viewsTime message sequence steps around an event date
Give a message sequence an event date and send steps a set number of days before, on or after it. Change the date and new sign-ups follow it.
Read more: Time message sequence steps around an event dateYour Shopify products arrive in Mampu AI with their photo, every variant and the store link
Products synced from Shopify now bring their photo, full description, the price and stock of each variant, and a link to the product in your online store.
Read more: Your Shopify products arrive in Mampu AI with their photo, every variant and the store linkEvery new conversation gets an owner, even when nobody is online
New conversations get an owner the moment they arrive, even when nobody is online. Prefer the old way? Pick "Online agents only" on a policy.
Read more: Every new conversation gets an owner, even when nobody is onlineYour Flow Agent no longer repeats an answer it just gave
An FAQ answer or product photo sent in the last few replies is not sent again. A customer who wants it repeated can simply ask.
Read more: Your Flow Agent no longer repeats an answer it just gaveChoose the inboxes AI Monitoring watches
Settings → AI Monitoring now has an inbox scope: pick your sales inboxes, and chat monitoring, reply scoring and lead analysis leave the rest alone.
Read more: Choose the inboxes AI Monitoring watchesStart a Flow Agent test over with ##reset
Testers can send ##reset in the chat to wipe their test run and take the flow from the top again, in the same conversation.
Read more: Start a Flow Agent test over with ##resetWhatsApp template pictures and files arrive already attached
Pick a WhatsApp template with an image, video or document and its file is already attached, in a blast or a reply. Swap it only when you want another.
Read more: WhatsApp template pictures and files arrive already attachedAnswer WhatsApp template button presses automatically
Set what each quick-reply button on a WhatsApp template replies with in the template library, and adjust the replies for each blasting.
Read more: Answer WhatsApp template button presses automaticallyDownload your flow submissions as a spreadsheet
Export every submission in the Flow Submissions report to a CSV file with the columns you chose, ready for your spreadsheet app. Paid plans.
Read more: Download your flow submissions as a spreadsheetReach contacts by the labels on their conversations in filters, segments and blasts
Labels your team adds to a conversation now count when you filter contacts, save a segment or choose a blasting audience, so nobody is missed.
Read more: Reach contacts by the labels on their conversations in filters, segments and blasts
