Answer customers who wrote while the bot was paused

Mampu AI flow agents step back when someone on your team replies. Customers often write again a few seconds later, and until now that message waited until they wrote once more, sometimes all night. Now the bot can pick it up when the pause ends.

How do I turn it on in Mampu AI?

1. Open the flow agent and click Inboxes.
2. For the inbox, switch on Pause when a human replies.
3. Switch on Answer what came in during the pause and click Save.

When does the bot answer?

• When the pause runs out, or when someone resumes the bot.
• Only if the customer wrote last and nobody on your team replied after them. Internal notes don't count as a reply, and the bot never reads them.
• It reads the recent chat first, including your team's replies and any voice notes or photos sent during the pause, so it doesn't repeat or contradict your team.
• A pause that started when the bot handed the chat over is left alone, and so is a message more than a day old.
• The switch is off for every inbox until you turn it on.