What's new in Mampu AI
Every new feature in Mampu AI, the AI agent and shared inbox for WhatsApp, Instagram, Facebook and your other channels. Newest first, each with a step-by-step guide in the Help Centre.
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Past Messenger and Instagram conversations arrive when you connect a Page or account
Connect a Facebook Page or Instagram account and its recent conversations come along as resolved chats, so your team and your AI agent start with the history.
Read more: Past Messenger and Instagram conversations arrive when you connect a Page or accountSend every unmatched reply down a default path in a flow condition
Tick one branch of a Condition step as the default path and replies that match no branch continue down it, after the agent answers any question in them.
Read more: Send every unmatched reply down a default path in a flow conditionShow an FAQ or promo only to customers with a certain label
Show an FAQ or promo entry only to customers who carry a label, or hide it from them, with labels picked by name or by a word they contain.
Read more: Show an FAQ or promo only to customers with a certain labelTrigger an automation rule on any of several words
The Message Contains condition takes a list of words as chips and matches when a message contains any of them, so one rule covers every phrasing.
Read more: Trigger an automation rule on any of several wordsOffer appointment times that are spread out, not back to back
Flow agents now offer appointment times at least 3 hours apart. Each calendar has a gap setting; 0 offers the nearest times in a row.
Read more: Offer appointment times that are spread out, not back to backChoose which chat messages a webhook sends to your CRM
The Send Webhook Event action can send a conversation's chat history narrowed by sender, message type and count, up to 100 messages.
Read more: Choose which chat messages a webhook sends to your CRMSee every ad click a customer makes, and send the latest to your sheet
Each tap on a Click-to-Message ad is recorded on the conversation; Google Sheets, Lark Base and webhooks can send the latest click, its time and the count.
Read more: See every ad click a customer makes, and send the latest to your sheetSee your FAQs on the AI Brain Map and merge the ones that say the same thing
The AI Brain Map groups your FAQs into topics by meaning, flags repeats and unused answers, and lets AI suggest merges that you review first.
Read more: See your FAQs on the AI Brain Map and merge the ones that say the same thingSend a photo, a video and several texts from one canned response
A canned response can now hold several messages — texts, photos, videos and files — and one click in the reply box sends them all, one after another.
Read more: Send a photo, a video and several texts from one canned responseTake a separate path when a customer stops replying
A question in a Flow Agent can now continue on its own No reply path after the follow-ups, so a quiet customer gets a different offer, question or ending.
Read more: Take a separate path when a customer stops replyingSend Flow Agent images as a swipeable carousel on Messenger and Instagram
A Flow Agent message step can now show its images as one carousel customers swipe on Messenger and Instagram, with a title and buttons on each card.
Read more: Send Flow Agent images as a swipeable carousel on Messenger and InstagramGive a Flow Agent question up to 13 answer buttons, and choose the three WhatsApp shows
Flow questions take up to 13 answer buttons. Messenger, Instagram, Telegram, Line and web chat show them all; you tick the three WhatsApp shows.
Read more: Give a Flow Agent question up to 13 answer buttons, and choose the three WhatsApp showsSee what your AI agent did under each reply
Each Flow Agent reply in a conversation now shows the steps it walked and the FAQs it used, and the Playground lists the FAQs used under every test reply.
Read more: See what your AI agent did under each replySee which chats are not a lead, with their own badge
Lead analysis now marks existing customers, staff chats, vendors, job seekers and spam with a Not a lead badge, and you can say who is never a lead for you.
Read more: See which chats are not a lead, with their own badgeBuild your flow agent by chatting with the designer
The flow designer now opens as a chat. Describe your agent, answer a few questions, check the plan, and it builds the conversation for you.
Read more: Build your flow agent by chatting with the designerSwitch a flow step off, or run it only between two dates
Switch a message or question step off without deleting it, or give it From and Until dates. The flow passes over a skipped step and the card shows why.
Read more: Switch a flow step off, or run it only between two datesSee what your AI captured and why chats reached your team on Home
Home now counts the details customers gave your AI agents and separates chats the AI passed on from flows that finished with their planned handover.
Read more: See what your AI captured and why chats reached your team on HomeSee why each lead went cold, from reasons you can edit
Lead analysis now says why each quiet lead went cold, such as price or a question left unanswered, and quotes the chat line behind it.
Read more: See why each lead went cold, from reasons you can editSee which FAQs your AI agent actually uses
Each FAQ in AI Knowledge now shows how many chats used it in the last 30 days, and you can sort by most used or list the FAQs nobody needed.
Read more: See which FAQs your AI agent actually usesShow only the products that match what the customer asked for
Product steps in your flow agents can now leave out products that aren't what the customer asked for, and hand the chat to your team when none fit.
Read more: Show only the products that match what the customer asked for
