What's new in Mampu AI
Every new feature in Mampu AI, the AI agent and shared inbox for WhatsApp, Instagram, Facebook and your other channels. Newest first, each with a step-by-step guide in the Help Centre.
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See where customers go in your flow
Switch on the heatmap in the Flow Designer to see how many customers reached each step of your flow in the last 30 days.
Read more: See where customers go in your flowFill WhatsApp and Messenger blast template variables from a list
Pick a contact field, a contact attribute or a column from your uploaded list for each template variable, instead of typing the field's code by hand.
Read more: Fill WhatsApp and Messenger blast template variables from a listReply from another WhatsApp number without leaving the conversation
Pick which of your WhatsApp numbers a reply goes out from, inside the conversation. The customer's answer to that number lands in the same conversation.
Read more: Reply from another WhatsApp number without leaving the conversationEdit a live WhatsApp template from the library
Change the words, header, footer or buttons of a template that is already on your numbers, and the update reaches every number in one save.
Read more: Edit a live WhatsApp template from the libraryQuote a photo, voice note or file when you reply
Right-click any message, media included, and choose Reply to this message to quote it, or double-click the message. Quoted pictures show a thumbnail.
Read more: Quote a photo, voice note or file when you replyShopify orders in Mampu AI keep only the details the chat uses
An order from your Shopify store now keeps its number, status, items, tracking and the customer's contact details, not the whole Shopify record.
Read more: Shopify orders in Mampu AI keep only the details the chat usesSwitch a product off in the AI product catalogue without deleting it
Each product in the catalogue now has an On switch. Off means the AI agent stops recommending, quoting and selling it until you switch it back on.
Read more: Switch a product off in the AI product catalogue without deleting itBlast a spreadsheet of contacts without importing it first
Upload a CSV or Excel file straight in the blasting form, match the phone and name columns, add a label if you like, and send.
Read more: Blast a spreadsheet of contacts without importing it firstConnect your Shopify store to Mampu AI with just its domain
Type your store's domain, approve the app in Shopify, and the store is connected. No Shopify app of your own to create and no keys to paste.
Read more: Connect your Shopify store to Mampu AI with just its domainLet your Flow Agent answer a question and stop
Prefer a calmer agent? Turn off "Continue the flow after an FAQ answer" and it answers from AI Knowledge, then waits for the customer's next message.
Read more: Let your Flow Agent answer a question and stopSee what your AI agent read from a photo or voice note
Test a flow with a photo or voice note in the Playground and see the AI's description or transcript under it, just as your team sees it in a conversation.
Read more: See what your AI agent read from a photo or voice noteStart a WhatsApp template with a picture, video or document from the library
Draft a WhatsApp template that opens with a picture, video or document in the WhatsApp Templates library, and apply it to any of your numbers.
Read more: Start a WhatsApp template with a picture, video or document from the libraryAdd your own lead categories to lead analysis
Lead analysis now takes categories beyond Hot, Warm and Cold. Add one, name it, describe it, and the badge, daily report and Reports → Leads follow.
Read more: Add your own lead categories to lead analysisDaily lead report email now shows who to follow up
The morning email covers the last 24 hours only and lists the leads that went quiet after your reply, each with a Follow up button.
Read more: Daily lead report email now shows who to follow upSave Playground test customers, and pick the inbox and the moment
Playground scenarios can be saved for the whole team, placed on a specific inbox, and run as if the conversation happened at a chosen date and time.
Read more: Save Playground test customers, and pick the inbox and the momentSwitch Chat monitoring and Agent reply scoring on or off in AI Monitoring
Chat monitoring and Agent reply scoring now have their own switches in AI Monitoring, so you can turn one off without losing its history.
Read more: Switch Chat monitoring and Agent reply scoring on or off in AI MonitoringTest your Flow Agent in the Playground as a real customer
Set a Scenario in the Playground — the ad a customer clicked, their labels and their contact record — and the flow takes exactly the routes they would get.
Read more: Test your Flow Agent in the Playground as a real customerFind every morning's lead report under Reports → Leads
Each daily lead report is now kept in the dashboard. Open Reports → Leads to look back at any morning, with the full list instead of the first 25.
Read more: Find every morning's lead report under Reports → LeadsYour daily lead report email now shows who is waiting for a reply
The morning lead report now counts yesterday's active conversations and the customers still waiting for a reply, with a legend explaining each number.
Read more: Your daily lead report email now shows who is waiting for a replyUse the Mampu AI dashboard in Bahasa Melayu
Bahasa Melayu is now a language you can pick for your account or just for yourself, and the dashboard, chat widget and system emails follow it.
Read more: Use the Mampu AI dashboard in Bahasa Melayu
