Monthly Active Contacts now count real engagement only, not blast recipients
Blasts no longer use up your monthly active contacts. Only contacts you genuinely chat with, or your automations handle, count toward your plan.
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Mampu AI now counts a contact toward your Monthly Active Contacts only when real engagement happens, so sending a blast or tidying up your contact list no longer uses up your plan's active-contacts limit.
How do I check my Monthly Active Contacts usage in Mampu AI?
- Open Settings → Billing.
- Check Monthly Active Contacts to see how many contacts you've used in the current billing period, alongside your plan's other limits.
- Need more this period? Add extra monthly active contacts from the Add-ons card on the same page.
What makes a contact count as a Monthly Active Contact?
- A contact counts when they message you, when your team, a Flow Agent or a Message Sequence sends them a message, or when an automation rule runs on their conversation.
- Sending a blast doesn't make its recipients active. Only the recipients who reply count.
- Housekeeping doesn't count: editing a contact's details, adding labels or notes to a contact, or changing a conversation's status.
- Each contact counts once per billing period, no matter how many messages or conversations follow.
