Reach contacts by the labels on their conversations in filters, segments and blasts

Mampu AI now counts the labels on a person's conversations, not only the labels on their contact, wherever you pick people by label. Filter Contacts, save a segment or choose a blasting audience by label, and everyone whose conversation carries that label is included, together with the contacts you labelled directly.

How do I filter contacts by their conversation labels in Mampu AI?

1. In Contacts, open the filter, add a Labels condition and pick the label your team uses in conversations.
2. To reuse it, click Save filter and give the segment a name. A saved segment picks up conversation labels on its own.
3. In a blasting, choose Filter contacts as the audience and add the same label condition.

How do label filters count contacts and their conversations?

• The count under the audience, "… contacts will receive this blasting", now matches the number of people who will hear from you.
• The label lists in the Contacts sidebar already counted both, so every place you choose people by label now agrees with them.
• Filtering for people without a label now means no label on the contact and none on any of their conversations.