Save Playground test customers, and pick the inbox and the moment
Playground scenarios can be saved for the whole team, placed on a specific inbox, and run as if the conversation happened at a chosen date and time.
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Mampu AI now lets you save the customers you test a Flow Agent as in the Playground, such as "VIP repeat customer" or "Ad A first-timer", and recall them in one click. A test can also be placed on a chosen inbox and run as if it happened at another date and time.
How to use it
- In the Flow Agent's Playground, click Scenario above the chat and set up the customer you are playing.
- Pick the Inbox the conversation arrives on and, if you like, a Time.
- Name the scenario and press Save. Next time, pick it from Saved scenarios.
- Press Apply to restart the test as that customer.
Details
- Saved scenarios are shared across your account, so any teammate can recall them on any Flow Agent, tweak them or delete them.
- With an Inbox picked, the flow keeps time in that inbox's timezone, as it does live.
- Time makes greetings, opening hours and other time-aware replies behave as they would at that moment. Leave it blank to use the current time.
- The Testing as strip shows the inbox and time you picked.
