Switch Chat monitoring and Agent reply scoring on or off in AI Monitoring
Chat monitoring and Agent reply scoring now have their own switches in AI Monitoring, so you can turn one off without losing its history.
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Mampu AI now lets you switch Chat monitoring and Agent reply scoring on or off separately in AI Monitoring. Each section has its own switch on its title line, beside the one Lead analysis already had.
How to use it
- Open Flow Agents → AI Monitoring.
- Use the switch on the Chat monitoring or Agent reply scoring title line to turn that section off or back on.
- Click Save changes.
Details
- With Chat monitoring off, no new findings are flagged for the account. Past findings stay on the Flagged findings page.
- With Agent reply scoring off, no new reply scores are added. The Agent Reply Quality report keeps its history, and FAQ suggestions from your conversations keep arriving in the AI Knowledge Hub.
- Switch a section back on any time, and new conversations are picked up again.
