What are the alternatives to WATI in Malaysia?

WATI is a WhatsApp Business API platform with a shared team inbox, broadcasts, chatbots and AI agents. It is a credible tool, and many businesses run on it happily. People who shop around usually do it for one of a few practical reasons, so it helps to know what WATI's own pricing page says today.

Read on 14 November 2026 from Malaysia, WATI's pricing page shows its plans in ringgit. The Growth plan is RM299 a month billed annually (RM399 billed monthly) for 3 users, and the page says "No additional users" on that plan. Pro is RM799 a month billed annually (RM1,099 billed monthly) for 5 users, with extra users at RM140 each a month. AI comes as monthly credits: 2,000 on Growth and 5,000 on Pro. There is a 7-day free trial and no free plan, and WhatsApp template messages are charged on top.

So the usual reasons to compare are:

• No free plan. You pay once the 7-day trial ends, even while you are still setting up.
• Seats. The entry plan is fixed at 3 users. A bigger team moves to a higher plan or pays per extra user.
• AI usage is metered. AI replies draw on a monthly credit allowance, so busy months need more credits.
• Who builds the bot. On WATI your team builds the chatbots and AI agents with its own tools, including an agent builder that takes plain-language instructions. Some businesses would rather the vendor did that part.
• Local support and languages. WATI's pricing page lists multilingual AI agents on Pro but does not mention Malay or Chinese replies.

Two things are no longer good reasons. WATI's pricing page now shows ringgit to visitors in Malaysia, and its plans list an inbox for WhatsApp, Facebook, Instagram, TikTok and web chat. If either was your reason to leave, check the page again first.

The entry price of each, as shown on the vendor's own page on 14 November 2026, before tax:

• SleekFlow prices in ringgit by user count and monthly active contacts. Its Pro plan is RM399 a month billed yearly (RM449 billed monthly) for 3 users, starting at 1,000 monthly active contacts, plus RM50 a month for WhatsApp number hosting. It includes Shopify, Google Sheets and Facebook Lead Ads integrations. There is no free plan.
• ForwardChat prices in ringgit and works on WhatsApp only. Its Starter plan is RM299 a month for 3 users and one WhatsApp number, and annual billing gives two months free. The ForwardChat team sets up the AI for you, live in about 24 hours on Starter, and its AI replies in Bahasa Malaysia, English and Chinese. A one-time RM1,000 AI setup fee applies on monthly billing and is waived on quarterly or annual billing.
• respond.io prices in US dollars per seat. Its Starter plan is US$79 a month billed yearly (US$99 billed monthly) for 5 users, with extra users from US$12 a month. The page says the Starter plan suits teams that handle chats themselves, and AI-led automation starts at the Growth plan. It covers chat channels, email and calls.
• Mampu AI prices in ringgit by monthly active contacts: a person who messages you in the month, counted once. Broadcast recipients who do not reply are not counted. You can start free. See the pricing page for current plans.

If you are weighing Mampu AI against WATI directly, our Mampu AI vs WATI comparison goes feature by feature.

Yes. A WhatsApp Business API number belongs to your business, not to the software. The new provider connects it to its platform, and you confirm the move, usually with the number's two-step verification PIN. Customers keep messaging the same number.

Some things do not move on their own. Your chat history stays with WATI unless you export it first. Your chatbot flows have to be rebuilt on the new platform, because each vendor stores them in its own format. Ask the new provider whether your approved message templates carry over or need to be submitted again. Plan the move for a quiet day, export what you need, and tell your team which inbox to use from that day.