Let your Flow Agent answer a question and stop
Prefer a calmer agent? Turn off "Continue the flow after an FAQ answer" and it answers from AI Knowledge, then waits for the customer's next message.
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Mampu AI Flow Agents can now answer a customer's question and stop there, instead of carrying on with the flow straight away. By default, after answering from your AI Knowledge the agent asks its pending question again, or plays the greeting and opening question when the question was the customer's first message. Some teams find that pushy.
How to use it
- Open the Flow Agent in the designer and click Settings in the header.
- Turn off Continue the flow after an FAQ answer.
- Click Save.
Details
- With the setting off, the agent answers a question from your AI Knowledge or product catalogue, then waits for the customer's next message.
- A customer whose first message is a question gets just the answer. The flow starts on their next message that isn't a question.
- Mid-flow, the pending question stays open, so the customer's next reply is read as the answer to it.
- The setting is on by default. Handoffs, routing and the answers themselves work as before.
