Send customer answers from Flow Agents to your other tools with a webhook
Each time a Flow Agent collects new answers or a flow finishes, a webhook sends the customer's answers to your CRM, spreadsheet or automation tool.
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Mampu AI can now send the answers your Flow Agents collect to your other tools as they come in. Subscribe a webhook to the Flow submission created or updated event, and every new answer or finished flow is sent to your URL, ready for a CRM, a spreadsheet or any automation tool that accepts webhooks.
How do I send Flow Agent answers to my CRM or spreadsheet in Mampu AI?
- Open Settings → Integrations and choose Webhooks.
- Click Add new webhook and enter your Webhook URL.
- Under Events, tick Flow submission created or updated, then click Create webhook.
When is a flow submission webhook sent, and what does it contain?
- A delivery is sent when a customer's answer is collected or changed, and when the flow finishes. A turn that collects nothing new sends nothing.
- Each delivery holds every answer collected so far, so your records stay current before the flow ends. It also says whether the submission is finished or still in progress.
- It includes the contact's name, email and phone number, the Flow Agent's name, the conversation number and the inbox name.
