Hand Flow Agent conversations to your team silently, with no handoff message
Leave the handoff message blank on the default End step, and your team takes over quietly, with a clear confirmation of what customers will see.
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Mampu AI now lets a Flow Agent hand a conversation to your team without sending an automated handoff message. The customer gets no automated line when the agent steps back; the next thing they see is your teammate's reply.
How do I hand off to my team without an automated message in Mampu AI?
- Open your Flow Agent in the Designer and select the default End step.
- Tick Leave handoff message blank (silent handoff). The message field clears.
- Click Publish. The first time, you're shown what customers will experience and asked to confirm with I understand, publish.
What does the customer see during a silent handoff?
- By default, the End step sends a short handoff message, such as "Let me connect you with a team member."
- With a silent handoff, the chat stays quiet until someone on your team replies.
- Your name and the date are recorded on the step, so your team always knows who approved the silent handoff.
- Type a handoff message again to switch the agent back to announcing the handover.
