Give a Flow Agent question up to 13 answer buttons, and choose the three WhatsApp shows
Flow questions take up to 13 answer buttons. Messenger, Instagram, Telegram, Line and web chat show them all; you tick the three WhatsApp shows.
Read inBahasa Melayu中文
Mampu AI now lets a Flow Agent question carry up to 13 answer buttons instead of three, so a menu of services, branches or packages fits on one question. Customers on Messenger, Instagram, Telegram, Line and web chat see every button; WhatsApp can show only three, so you tick the three it shows and the rest stay available to type.
How do I add more than three answer buttons to a Flow Agent question in Mampu AI?
- Open the flow in the designer and select the Condition or Collect block that asks the question.
- Under Answer buttons, click Add button for each answer — up to 13, each with a label of up to 20 characters.
- When the fourth button appears, a tick shows beside every button. Tick the three WhatsApp should show; the first three are ticked for you.
- Save Changes, then tap through the routes in the Playground, which shows every button.
What does a WhatsApp customer see when a question has more than three buttons?
- The three buttons you ticked, under the question, in the order they appear on the block.
- Any other answer still works when typed, so word the question so customers know what else they can say.
- The line under the list keeps count — "3/3 ticked" — and a fourth tick stays off until you untick one.
- Messenger, Instagram, Telegram, Line and web chat show all the buttons, up to 13.
