See how long a WhatsApp ad lead stays free to message
WhatsApp conversations show live countdowns for the 24-hour reply window and the 72-hour free ad window, and each message is tagged free or charged.
Read inBahasa Melayu中文
Mampu AI now shows two WhatsApp countdowns above each WhatsApp Cloud conversation: the 24-hour Reply window for replying without a template, and the 72-hour Free ad window that opens when you reply within 24 hours to a customer who came from a WhatsApp ad.
How do I see the WhatsApp reply window and free ad window in Mampu AI?
- Open a WhatsApp Cloud conversation. The countdowns sit above the messages, for example Free ad window · 2d 4h.
- Hover a countdown to see what it means and the exact end time.
- Check the tag next to the time of each message you send to see how it was billed.
When does the WhatsApp free ad window open, and how are messages tagged?
- Reply window counts down the 24 hours and turns red as Reply window closed · templates only until the customer writes again.
- Free ad window appears once your first reply is delivered. Until it ends, every message to that customer, reply or template, is free.
- The free ad window opens only when the customer tapped the ad, or the WhatsApp button on your Facebook Page, from the WhatsApp app on their phone.
- Message tags read Free · Ad window, Free, or Charged with the type of charge, such as Charged · Utility.
