Customers keep asking for the brochure, the price list and a video. Why is your team still sending them one file at a time?

Attaching by hand is slow, but slowness is the least of it. Four things go wrong quietly:

• The order scrambles. A video uploads slower than a line of text, so the question "which package would you like?" often lands before the price list it refers to. The customer reads a question about something they have not seen yet.
• Old versions survive. The price list on one agent's laptop is from March; the one on another's phone is current. Two customers asking the same afternoon get two different prices, and the business honours the lower one.
• The words drift. Each agent writes their own two lines around the files. Some mention the delivery fee, some do not. Some promise a discount nobody approved.
• Files go out bare. A PDF with no sentence before it reads like spam. Customers hesitate to open it, and the conversation stalls.

Speed matters more than teams assume. In HubSpot's research, 82 percent of consumers rated an immediate response as important or very important for marketing or sales questions, and 90 percent for support issues; "immediate" today means ten minutes or less. A brochure request is a sales question at its hottest moment, and every minute spent hunting for the file is a minute the customer spends comparing you with the next shop.

There is a platform angle too. WhatsApp's Business Messaging Policy asks businesses not to "confuse, deceive, defraud, mislead, spam, or surprise people with your communications". An out-of-date price list sent as the official one is exactly the kind of message that misleads. The policy also notes that you may reply to a customer without a message template as long as it is within the 24-hour customer service window that opens and resets with each message from them. That window is where saved replies do their work: the customer has just asked, and the complete answer should follow in seconds.

In Mampu AI, a canned response can hold several messages: texts, photos, videos and files, in the order you choose.

Setting it up

1. Open Settings → Canned Responses and click Add canned response.
2. Give it a Short code such as brochure.
3. Under Messages, write the first text. Use Add text for more texts and Add media for a photo, video, audio clip or document. Drag the handle beside a row to change the order; at least one text is needed. A file over what your channels accept is refused when you add it, and the message tells you the limit.
4. Click Submit. The list shows the response with its count and a preview of its files.

Using it in a chat

1. In the reply box, type / and the short code. The list shows the response with its count, for example /brochure · 4 messages.
2. Pick it. A card above the reply box lists every message in order. Nothing is sent yet.
3. Click Send 4 messages. Each message goes out as its own bubble, with variables such as the customer's name filled in.

A canned response with a single text still pastes into the reply box, so you can edit it before sending. Outside a conversation reply, for example in a contact's notes, a response with several messages pastes its texts. If a file in a response has since been removed, nothing is sent and you are asked to edit the response and add the file again.