Send a different Flow Agent handoff message outside business hours
Give any End step a second message for when the inbox is closed, so customers hear when to expect a reply instead of a promise nobody is there to keep.
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Mampu AI can now send a different handoff message when a chat arrives on an inbox that is outside its business hours. Any End step in the Flow Agents designer takes a second message, Outside business hours, so an after-hours customer hears when to expect a reply rather than "Let me connect you with a team member".
How to use it
- In the designer, select an End step and write the after-hours version under Outside business hours, beside the Final message.
- In the same panel, check the hours under Business hours of this agent's inboxes: click Set hours or Edit, switch on Business hours on for this inbox, pick the timezone and working days, and press Save hours.
- To test it, open the Playground, click Scenario, and choose the inbox and a pretend time outside its hours.
Details
- Leave Outside business hours blank and the step always sends the main message.
- On the canvas, an End step with both messages shows them side by side, marked During hours and Outside hours.
- These are the inbox's own business hours, so a change here applies to that inbox everywhere. The same list sits in the agent's Settings under Business hours.
- While a Flow Agent handles an inbox, the inbox's own unavailable message stays quiet, so customers don't get two messages at once.
