Let customers tap an answer to a Flow Agent question instead of typing

Mampu AI can now show a Flow Agent question's answers as buttons, so customers on WhatsApp, Messenger, Telegram, Line and web chat tap instead of typing. It suits questions with a short list of answers, such as which service, which branch, or yes or no, and the flow moves on the moment they tap.

How to use it

1. Open the flow in the designer and select the Condition or Collect block that asks the question.
2. Under Answer buttons, click Add button and give each answer a label of up to 20 characters.
3. On a Condition, pick the branch each button leads to; on a Collect block with a single field, the tap fills that field in.
4. Tap through every route in the Playground to test it without typing.

Details

• Each question can have up to three answer buttons.
• Other channels see the same question with the answers as a numbered list, and a customer who types their answer instead is understood as before.
• In the conversation, your team sees the answers the customer was offered.
• On the canvas, each button shows as a small chip on the block, so you can see at a glance which questions offer buttons.