Set the hours a Flow Agent is on duty for each inbox
Choose the hours a Flow Agent is on duty for each inbox. Outside them it steps aside, with no new chats and no mid-flow replies, and your team takes over.
Read inBahasa Melayu中文
Mampu AI can now limit a Flow Agent to the hours you choose on each connected inbox. Let the agent cover the night and hand the day to your team, or the reverse; outside its active hours the agent stays quiet and people take over.
How to use it
- Open the Flow Agent in the designer and click Inboxes in the header.
- On the inbox, switch on Active hours and set Active from and Until.
- Click Save. The agent now works that inbox only inside the window, every day, in the inbox's timezone.
Details
- A window that runs past midnight, such as 6:00 PM to 8:00 AM, is fine. The same agent can have different hours on different inboxes.
- Outside the window, new customers are not taken into the flow, customers already partway through get no further replies from the agent, and no follow-ups go out. If the inbox has an out-of-office message, that plays instead.
- The agent badge at the top of each conversation reads Outside active hours with the window, so your team knows the silence is intended.
- The Trigger flow agent reply button in the reply box still makes the agent answer whenever you want it to.
