Your Flow Agent answers every question in a customer's message
When a customer asks two things at once, your Flow Agent answers each question from your AI Knowledge, in the order asked, before continuing the flow.
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Mampu AI Flow Agents now answer every question in a customer's message. When a customer asks several things at once, the agent answers each one from your AI Knowledge, in the order they were asked, before carrying on with your flow.
How do I get my AI agent to answer several questions at once in Mampu AI?
- Open Flow Agents → AI Knowledge Hub → FAQ and add the answers your customers need with Add entry.
- Test it in your agent's Playground: send one message with two questions, such as "do you have private seating for five? and what's the corkage charge?"
- The agent replies to both questions, then returns to the step it was on.
How does the Flow Agent handle a message with several questions?
- There is nothing to switch on. It works everywhere your agent already answers from AI Knowledge, in the Playground and on your connected channels.
- Questions are answered in the order the customer asked them.
- After answering, the agent carries on with your flow from where the conversation was.
