AI rewrite now answers what the customer asked
With Let AI rewrite messages on, each FAQ answer now uses the customer's own details, while prices, dates and links stay exactly as you wrote them.
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Mampu AI now words each FAQ answer around the customer's own question when Let AI rewrite messages is on. A customer who asks "I've lived here 20 years, can the master still come?" hears "even after 20 years" instead of the stored "however long you've lived there". When a customer names a service, the answer uses that name where the facts are the same. When an answer only covers a case that isn't theirs, such as paying now when they will pay tomorrow, the agent keeps your answer and adds that your team will confirm their time once they have paid.
How do I turn this on in Mampu AI?
- Open the flow agent and click Settings in the designer header.
- Turn on Let AI rewrite messages.
- Ask a question from your AI Knowledge in the Playground to see the answer.
What stays the same when the AI rewrites an FAQ answer?
- Prices, dates, times, numbers and links stay exactly as your FAQ writes them.
- A price is never moved to a different service.
- When a customer gets a number wrong, such as a year, the reply keeps your FAQ's own figure.
- Agents with Let AI rewrite messages off reply as before.
