Answer WhatsApp template button presses automatically
Set what each quick-reply button on a WhatsApp template replies with in the template library, and adjust the replies for each blasting.
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Mampu AI can now answer a customer who presses a quick-reply button on a WhatsApp template. You set the reply once per button in the template library, and every blasting that uses the template sends it automatically when the button is pressed.
How to use it
- Open Settings → WhatsApp Templates and click the pen icon on a template with Quick Reply buttons.
- Under When pressed for each button, choose Do nothing or Reply with a message and write the reply. Type
{{to insert a contact field, such as the customer's name. - When you create a blasting with that template, its Button replies are filled in from the library. Change one for this blasting only, or leave it empty to send nothing for that button.
Details
- The reply goes out as soon as the button is pressed, and the Flow Agent, agent bots and automation rules stay quiet for that press, so the customer never gets two answers.
- Changing a button's reply does not send the template back to WhatsApp for review.
- A blasting keeps its own copy of the replies, so later edits in the library never change a blasting that is already scheduled or sent.
- If a press can't be matched to its template, administrators get a private note in the conversation and at most one email per number per day.
