See which conversations are hot, warm or cold leads

Mampu AI can now rate each sales conversation as a hot, warm or cold lead from what the customer has written so far, and show it as a badge on the conversation, so your team can see who is ready to buy without opening every chat.

How do I rate leads as hot, warm or cold in Mampu AI?

1. Open Settings → AI Monitoring and scroll to Lead analysis.
2. Switch on Rate leads in this account.
3. Expand each category card to set its Badge text and Badge colour, and describe in your own words, in any language, what a customer says or asks at that stage.
4. Click Save changes.

How does Mampu AI decide a lead's hot, warm or cold badge?

• The badge shows on each card in the conversation list and in the header of an open conversation.
• Hover the badge to see why the lead was rated that way and the highest temperature it has reached, for example Was hot.
• Only the customer's own words count, and a lead takes the highest temperature any of their messages matches.
• A lead you replied to that goes quiet moves down to cold after the number of hours of silence you choose, from 1 hour to 30 days.