Your daily lead report email now shows who is waiting for a reply
The morning lead report now counts yesterday's active conversations and the customers still waiting for a reply, with a legend explaining each number.
Read inBahasa Melayu中文
Mampu AI's daily lead report email now shows, for each lead category, how many conversations had a message in the last 24 hours and how many customers are still waiting for a reply from your team. The old "open now" column is gone, so the report no longer depends on your team resolving conversations.
How to use it
- Open Settings → AI Monitoring, scroll to Lead analysis and make sure Email administrators a daily lead report is on, then click Save changes.
- Each morning at 8:30 (Malaysia time), read the table in the email: one row per category, with Last 24 h and Unanswered side by side.
- Use the short legend under the table to see what each number counts.
Details
- Last 24 h counts the conversations with a message from you or the customer in the last 24 hours.
- Unanswered counts, of those, the customers whose last message has not been replied to yet.
- Leads that went quiet after your reply are counted in their own column, separately for each category.
- The legend uses your own badge names and silence window.
