Your AI agent tries once more before handing off
Turn on a per-agent setting that lets the AI ask a clarifying question or answer from your own content before passing a chat to your team.
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Mampu AI can now let a Flow Agent try once more to help a customer before it hands the conversation to your team: it may ask one clarifying question, or answer using only what your flow and AI Knowledge say.
How do I let a Flow Agent try to help before handing off in Mampu AI?
- Open your agent in Flow Agents.
- Click the Settings button in the designer header.
- Turn on Try to help before handing off and click Save.
What can the Flow Agent do before it hands a chat to my team?
- When the agent is about to hand over, it checks whether it can still help. For example, it can explain that pricing works by quotation when that's what your FAQ describes.
- The agent never invents information. It answers only from your flow and AI Knowledge.
- A customer who asks for a human is always handed off straight away.
- The setting is off by default and is turned on per agent.
