Reply from another WhatsApp number without leaving the conversation
Pick which of your WhatsApp numbers a reply goes out from, inside the conversation. The customer's answer to that number lands in the same conversation.
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Mampu AI can now send a reply from a different WhatsApp number of your account, inside the WhatsApp conversation you are already in. When the customer answers that number, their message lands in the same conversation.
How do I reply from another WhatsApp number in Mampu AI?
- Open a WhatsApp conversation. At the top of the reply box, From shows the number the reply will leave from, starting on the conversation's own number.
- Click From and pick another of your WhatsApp numbers.
- Write your reply and send it. It arrives on the customer's phone as a chat from the number you picked.
Which WhatsApp numbers can I reply from, and what does the customer see?
- From only appears when you have more than one WhatsApp number to choose from. Only numbers you are a member of are offered; administrators see every WhatsApp number of the account.
- Numbers marked Templates only have no open 24-hour window with this customer. You can still pick one and reply with an approved template.
- Every message that went out from, or came in on, another number carries a via tag with that number's name, so your team knows which line spoke.
- Assignment, labels, reports and access stay with the conversation's original inbox. When you come back to the conversation later, From is on its own number again.
