Keep a send-only inbox out of your team's conversation views
Two new inbox switches. Hide an inbox from All Conversations, and make it outbound only so replies to it are never taken in.
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Mampu AI can now keep an inbox you only send from out of the way, such as a WhatsApp number that carries your Blasts and reminders or an API inbox a system posts through. Two new inbox switches hide its conversations from the shared views and can stop it taking in customer messages at all.
How to use it
- Go to Settings → Inboxes and click the inbox.
- On the Settings tab, scroll down to Channel Preferences.
- Turn on Hide from All Conversations, Outbound only, or both, and click Update.
Details
- Hide from All Conversations removes the inbox's conversations from the All Conversations tabs and counts, Mentions, Participating, Unattended, team and label views, folders and search. Open the inbox from Channels in the sidebar to see everything in it.
- Outbound only discards messages customers send to the inbox before they reach anyone: no conversation opens and no reply goes back.
- Sending keeps working: templates, Blasts, reminders and replies go out as before, and delivery and read ticks still update.
- Both switches are off until you turn them on. Leave Outbound only off on a Website live-chat inbox.
