Your Flow Agent no longer repeats an answer it just gave
An FAQ answer or product photo sent in the last few replies is not sent again. A customer who wants it repeated can simply ask.
Read inBahasa Melayu中文
Mampu AI Flow Agents no longer send an FAQ answer or product photo they have just sent in the previous few replies. When a customer circles back to a question, the agent answers in its own words instead, so the conversation reads like a person answering, not a script replaying.
How to use it
- There is nothing to switch on: the agent already works this way.
- Open Flow Agents → AI Knowledge Hub and open FAQ.
- Look for entries that give the same answer in different words, and keep one entry per answer. A note on the FAQ page reminds you of this.
Details
- An FAQ answer or product photo the agent has just sent is not sent again in its next few replies.
- A customer who wants the answer or photo again can simply ask, and the agent sends it again.
- Two entries that say the same thing in different words can still read as a repeat, because each one counts as a different answer.
