Keep the AI inside one part of your flow with journeys

Mampu AI now lets you split a Flow Agents flow into journeys and keep the AI inside the one the customer is in. Each option of your first menu is already a journey, drawn as a cloud on the designer canvas, and you can start more journeys on later steps. A new agent setting decides whether the AI may move a customer from one journey to another.

How do I start a journey on a step in Mampu AI?

1. Open the flow agent and click the step on the Designer canvas.
2. Expand Advanced settings at the end of the step panel, switch on Starts a journey and press Save Changes.
3. The step and every step after it, up to the next journey, now sit inside one cloud with the journey's name. Pressing a line and choosing Start a journey from the next step does the same.

What happens when the AI may not switch journeys?

• Flow AI can switch journeys sits under Advanced settings in the agent Settings and is on by default, so existing flows do not change.
• With it off, a customer who asks about another journey is answered in place and brought back to the current question instead of being moved.
• The lines you drew between journeys still work, and answers the customer already gave are shared across journeys.
• A journey never sits inside another one.