Message sequence follow-ups that use what the customer already told you

Mampu AI message sequences can now fill a follow-up with what the customer already told your flow agent, such as their car model or budget, and leave out the questions they have already answered.

How do I use a customer's flow agent answers in a follow-up in Mampu AI?

1. Open Settings → Message Sequences and edit a step's message.
2. Type {{ and pick a field under Flow agent answers. The customer's answer replaces it when the message sends.
3. In If the customer hasn't answered, send instead, type what to send when that answer is missing, or leave it empty.
4. Turn on Skip what the customer already answered (AI) on the step.

What happens when the customer has already answered part of a follow-up?

• If a step asks for the car year and a photo and the customer already sent the year, only the photo request goes out.
• If the customer already gave everything the step asks for, the step isn't sent, and a note in the conversation tells your team.
• Mampu AI only removes words from your message. It never adds or rewrites anything, and it keeps a question when it isn't sure it was answered.
• The switch is off by default. WhatsApp templates sent outside the 24-hour window always go out exactly as approved.