Send inbox, agent and conversation details to Google Sheets and Lark Base
Google Sheets and Lark Base can now receive the inbox, assigned agent, team, labels and a chat link, and update the row when a chat is reassigned.
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Mampu AI can now send the inbox a chat came in on, the assigned agent and team, and conversation details such as labels and a link to the chat into your Google Sheets or Lark Base columns, next to the answers your Flow Agents collect.
How do I send the assigned agent and inbox to Google Sheets in Mampu AI?
- Open Settings → Integrations and choose Google Sheets or Lark Base.
- In the column mapping, click Add mapping and pick a column.
- Under Data to send, choose a field from Inbox, Assignment or Conversation, for example Assigned agent name or Inbox phone number.
- Click Save mapping.
Which details can I send, and when does the row update?
- Inbox: name, ID, channel, and the WhatsApp or SMS number the customer messaged.
- Assignment: agent name and email, team, and the flow agent. Conversation: ID, link, status, priority, labels, start time and last activity. Contact fields add Contact ID, company, city and country.
- When a chat is assigned to an agent or moved to another team, the row updates without waiting for the customer to write again. Unassigning clears the agent and team.
- Each customer keeps one row, which shows their latest conversation.
