Your greeting now comes before the FAQ answer on a first message

When a customer's very first message is a question your AI Knowledge answers, your flow agent now replies in the order a person would: your greeting first, then the answer, then the rest of your flow. Before, on flows that start with a check such as a language condition, the answer arrived above the greeting, so the chat opened with an answer and only then said hello.

What does the customer see now?

1. Your greeting, as you wrote it.
2. The answer to their question.
3. The flow's next message or question, as usual.

When does the answer still come first?

• When your flow opens with a question, the answer comes just before that question, so the question stays last.
• When an AI conversation step runs before the greeting, that step is where the question is answered, so the answer stays first.
• This works the same with Let AI rewrite messages on or off, and it needs Answer FAQs on the first message switched on in the agent's Settings.