Handoff labels on the default End step also apply when the AI hands over mid-flow
Labels and other actions on your flow's default End step now also run when the AI hands a chat to your team mid-flow, not only when the flow reaches that step.
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Mampu AI now runs the actions on your flow's default End step, such as adding a Handoff label, whenever a Flow Agent hands a conversation to your team from inside the flow. Before, they only ran when the flow walked into that step itself. When the AI decided to hand over mid-flow, for example when a customer said "too expensive" and your knowledge says to escalate, the label was never added, so filters and automations that rely on it missed the conversation.
How do I add a label whenever the AI hands a chat to my team in Mampu AI?
- In the Flow Agents designer, select the End step marked Default.
- Under Actions, click Add label and pick the label your team filters on, such as Handoff.
- Click Publish.
Which handoffs run the default End step's actions?
- The actions also run on the flow's safety handovers, such as a turn that ends up with no reply to send.
- Handoffs caused by a technical problem, such as an issue with your AI key, happen outside the flow and don't run these actions.
- The handoff message is still sent only once, so customers never get a duplicate "let me connect you" line.
- Handoff End steps you designed yourself keep running only their own actions, as before.
