Follow up with customers automatically using message sequences
Set up a series of follow-up messages once, and each one goes out on its own timing, only when its conditions still match.
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Mampu AI can now send a series of follow-up messages to one customer over time, such as reminders, check-ins and nudges, from a message sequence you set up once. Each step has its own timing and conditions.
How do I set up automatic follow-up messages in Mampu AI?
- Open Settings → Message Sequences and click Add message sequence.
- Choose the trigger: Manual (applied by your automation rules or inbound webhooks), Inactivity (when a conversation handled by the selected Flow Agents goes quiet) or Appointment booked (when a booking lands on one of your calendars).
- Add steps with one or more messages each, and set when each step sends: After a delay, At a specific time, or before or after a contact date attribute or the appointment time.
- Add conditions under Only send if where a message should only go out in some cases.
When does a message sequence skip or repeat a message?
- Conditions, such as conversation language or current date, are checked right before a message goes out. If the conversation doesn't match, that message is skipped and the rest of the sequence continues.
- Messages can carry media attachments.
- For WhatsApp, attach an approved WhatsApp template to a step and the sequence uses it when the 24-hour reply window is closed, so the message still arrives.
- Allow again after sets how many days must pass before the same message can be sent to the same conversation again.
