Pin conversations to the top of your conversation list
Keep up to three conversations pinned at the top of the list for your whole team, the way pinned chats work on your phone.
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Mampu AI can now pin conversations to the top of your conversation list, so a deal about to close, a complaint the whole team is watching or a customer you promised to call back stays in view. Pins are shared by your whole account.
How do I pin a conversation to the top of the list in Mampu AI?
- In the conversation list, right-click the conversation and choose Pin conversation. Inside an open conversation, use the ⋮ menu at the top right instead.
- The conversation moves to the top of the list with a small pin icon.
- To release it, choose Unpin conversation from the same menus. It drops back to its usual place.
How many conversations can you pin, and who sees the pins?
- An account can have up to three pinned conversations. When all three are in use, you are asked to unpin one first; nobody's pin is removed for you.
- Pinned conversations sit above the rest of the list, whichever sort order you use. The most recently pinned comes first.
- Everyone in the account sees the same pins, and any agent who can see a conversation can pin or unpin it.
- A pin follows the conversation: a resolved pinned conversation sits at the top of the Resolved list.
