Take a separate path when a customer stops replying

Mampu AI Flow Agents can now send a customer who stops replying down a path of their own: a follow-up continues on a No reply line to any step you choose, so the quiet customer gets a different offer, a simpler question or a clean ending instead of everyone else's next step.

How do I add a No reply path to a question in Mampu AI?

1. Open the flow designer and select the Collect block that asks the question.
2. Under Follow up, add your reminder steps, then one more with Continue on the No reply path under Then.
3. Pick where it leads under Go to step, or choose + New message step, + New question step or + New end to write it there.
4. Click Save Changes. An amber No reply line now leaves the question block.

Or tell the designer in plain words, "if they don't reply after a day, offer our prices instead", and it builds the path for you.

What happens to the customer who never answers?

• Each step waits its Follow up after time, so a flow can remind twice before moving on.
• When the last wait runs out unanswered, the flow follows the No reply line.
• A customer who answers, even after a reminder, continues down the normal line.
• The amber + on a question block adds a step on its No reply path.
• Follow-ups still respect the agent's Quiet hours for follow-ups.