Show an FAQ or promo only to customers with a certain label

Mampu AI can now decide who gets an answer by the customer's labels. In Flow Agents → AI Knowledge Hub, every FAQ and Promo entry has a Customer labels section: show it only to customers whose conversation or contact carries a label you list, hide it from customers who carry another, or both.

How do I show an FAQ only to some customers in Mampu AI?

1. Open Flow Agents → AI Knowledge Hub and choose FAQ or Promo.
2. Click Add entry, or the pencil on an existing entry, and find Customer labels.
3. Under Show only when the customer has…, click Add label and pick a label, or type a word and press Enter to match every label containing it.
4. Fill Hide when the customer has… the same way, then click Save.

Which labels count, and what happens when a label changes?

• Labels on the conversation and on the contact both count, whatever their letter case.
• Hide wins over Show, and a flow step limited to certain categories still applies.
• A renamed label stays in the rule; a deleted one drops out, and an entry left with an empty Show only when list is switched off until you set a new rule.
• Entries with a rule show it on their card, and the Any label rule menu filters the list.
• In the Playground, a Scenario with labels applies the rules and a note lists the FAQs they hid.