Trigger your AI agent from the reply box

Mampu AI can now hand a conversation back to your Flow Agent with one click: a bot button in the reply box makes the agent read the customer's latest message and send its reply right away. It shows in any conversation whose inbox has a Flow Agent connected.

How do I make my AI agent reply from the reply box in Mampu AI?

1. Open a conversation in an inbox that has a Flow Agent connected.
2. On the Reply tab, click the bot button (Trigger flow agent reply) in the reply toolbar.
3. The agent reads the customer's latest message and sends its reply.

When can I use the Trigger flow agent reply button?

• It works even when the agent is paused or has handed the conversation to your team. Triggering the agent resumes it if it was paused.
• The conversation gets an activity note showing who triggered the agent.
• The button appears on the Reply tab only, not on Private Note.
• Use it when a reply never went out, or when your team has finished stepping in and wants the agent to carry on.