Use a customer's saved contact details in your Flow Agents
Flow agents can read a customer's saved contact details — name, phone, email, custom fields — to greet by name and skip questions you already have answers to.
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Mampu AI Flow Agents can now read a customer's saved contact record: their name, phone number, email and any custom contact field. Use it to greet customers by name and to skip questions you already have the answer to.
How do I use a customer's contact details in a Flow Agent in Mampu AI?
- In a Send message block, or anywhere else you can type a placeholder, type
{contact.name},{contact.phone}or{contact.email}. Any custom contact field works as{contact.<field>}, for example{contact.full_address}. - To branch on the record, describe the check in plain words in a Condition block and name the field: "If {contact.phone} is present, route to has_phone; otherwise route to no_phone."
- To try it, set a Scenario in the Playground with the contact details you want to test.
What happens when a contact field is empty in a flow?
- A customer whose number you already have is not asked for it again, while a customer without one still is.
- A field with no value on the record is left out of the message. Inside a condition, an empty field reads as "(not set)".
- Conditions that do not mention a contact field work exactly as before.
