What's new in Mampu AI
Every new feature in Mampu AI, the AI agent and shared inbox for WhatsApp, Instagram, Facebook and your other channels. Newest first, each with a step-by-step guide in the Help Centre.
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Send customers down a Flow Agent route by the words in their message
Add keywords to any condition branch — when a customer's message contains one, the flow skips the question and takes that route.
Read more: Send customers down a Flow Agent route by the words in their messageSelect several messages at once
Tick messages in a chat and forward, copy or delete them together, the way you would on your phone.
Read more: Select several messages at onceForward a message to another chat
Right-click any message and send it on to other chats or contacts, attachments included, without copying and pasting.
Read more: Forward a message to another chatSee which conversations are hot, warm or cold leads
Every sales enquiry now carries a hot, warm or cold badge, rated from what the customer writes, using rules you describe in your own words.
Read more: See which conversations are hot, warm or cold leadsClose WhatsApp group chats automatically when your number leaves
When your WhatsApp number leaves or is removed from a group, its conversation is resolved automatically, so no reply countdown keeps running for it.
Read more: Close WhatsApp group chats automatically when your number leavesOne template library for all your WhatsApp numbers
See every WhatsApp message template in one place, give it a friendly name, and apply it to your other numbers with a click.
Read more: One template library for all your WhatsApp numbersStop emoji reactions from starting the Reply SLA countdown
A new Ignore emoji reactions setting on each Reply SLA stops a ✅ or 👍 reaction from starting the reply countdown.
Read more: Stop emoji reactions from starting the Reply SLA countdownSee at a glance whether your WhatsApp Business number is connected
WhatsApp numbers linked by QR code now show a green or red dot in the sidebar and in Settings → Inboxes, so you spot a disconnected number instantly.
Read more: See at a glance whether your WhatsApp Business number is connectedSee how long a WhatsApp ad lead stays free to message
WhatsApp conversations show live countdowns for the 24-hour reply window and the 72-hour free ad window, and each message is tagged free or charged.
Read more: See how long a WhatsApp ad lead stays free to messageSee who reacted to a message in a WhatsApp group
Emoji reactions in WhatsApp group chats connected by QR code now show the sender's number and name, like every other group message.
Read more: See who reacted to a message in a WhatsApp groupKeep the calendar in step when an agent reschedules
New automation actions move or cancel a customer's calendar booking when a human agent confirms the change in chat, so the calendar never drifts.
Read more: Keep the calendar in step when an agent reschedulesReply SLA countdowns now respect business hours
With "Only during business hours" turned on, a Reply SLA pauses its clocks outside the inbox's working hours instead of breaching overnight.
Read more: Reply SLA countdowns now respect business hoursFocus on unread conversations
A new Unread filter in the conversation list shows only conversations with customer messages you haven't read, and it remembers your last-used view.
Read more: Focus on unread conversationsSend automation webhooks to APIs that need an Authorization header
The Send Webhook Event action now takes custom headers and an HTTP method, so it reaches CRMs and APIs protected by a token or API key.
Read more: Send automation webhooks to APIs that need an Authorization headerTrigger automation rules by who sent the message
A new Message Sender condition lets an automation rule tell replies from your team, your bots and your customers apart.
Read more: Trigger automation rules by who sent the messageA missed Reply SLA deadline starts a new countdown on the customer's next message
After a reply deadline is missed, the customer's next message starts a fresh countdown, with its own alert and automation run if that one is missed too.
Read more: A missed Reply SLA deadline starts a new countdown on the customer's next messageKeep system messages from starting the Reply SLA countdown
Add excluded keywords to a Reply SLA, and customer messages containing them, like forwarded notifications or reference codes, never start the countdown.
Read more: Keep system messages from starting the Reply SLA countdownChain two automation rules together with a label
A label added by one automation rule now sets off your label-added rules too, so auto-labelling a chat can start its follow-up sequence on its own.
Read more: Chain two automation rules together with a labelHandoff labels on the default End step also apply when the AI hands over mid-flow
Labels and other actions on your flow's default End step now also run when the AI hands a chat to your team mid-flow, not only when the flow reaches that step.
Read more: Handoff labels on the default End step also apply when the AI hands over mid-flowProduct imports now add and update — never remove
Upload a file with just your new or changed products. Matching items update, new ones are added, and the rest of your catalogue stays as it is.
Read more: Product imports now add and update — never remove
